Intensive Housing Management Officer £28,598 - £31,022 | 37 hours | Shrewsbury (Ptarmigan House) Make a real difference where it matters most. At STAR Housing, were committed to creating a better future-and that means supporting some of our most vulnerable residents to live safely, independently, and successfully in their homes. As an Intensive Housing Management Officer, youll be at the heart of that mission. The role This is a rewarding, hands-on role where youll deliver a person-centred housing management service -supporting residents in temporary accommodation and independent living settings to sustain their tenancies and move towards independence. What youll be doing Acting as the main point of contact for residents Managing tenancies, including sign-ups, reviews and early interventions Supporting residents with rent, benefits, and tenancy sustainment Carrying out property inspections and ensuring homes are safe and compliant Working with internal teams and partner agencies to provide joined-up support Supporting vulnerable customers, including those facing homelessness, domestic abuse or mental health challenges What were looking for Experience in housing management, homelessness or supported housing Strong knowledge of tenancy and support needs A compassionate, resilient approach with the ability to build trust Excellent communication and organisational skills Ability to manage a varied caseload and work both independently and as part of a team Why join STAR Housing? A supportive environment where you can make a genuine impact every day A role that combines housing, support and community outcomes Please note this role involves working with vulnerable residents and may expose you to challenging situations-full support and training will be provided. Apply now Be part of a team thats helping people rebuild their lives and sustain their homes. PandoLogic., Location: Shrewsbury, ENG - SY3 8BE