Overview
Linnaeus has grown rapidly through acquisition, and now is the time to optimize business-as-usual operations. The Applications Engineer role will focus on digital product support, stability, and growth. We are embarking on a digital transformation programme to enhance our capabilities, making it an incredibly exciting time to join Linnaeus. This pivotal role will ensure our applications and systems are supported and maintained to the highest standards. Hybrid working is available, with occasional travel to our head office in Shirley or other sites to support business needs.
Core Responsibilities
* Triage, troubleshoot and resolve application, data and platform issues
* Provide 3rd line support for a range of products across the business
* Configure, build, test and implement business services and application-based projects
* Collaborate with cross-functional teams to understand business requirements and deliver technical solutions
* Deliver application projects independently or as part of a cross-functional team
* Develop and maintain application integrations across systems and environments
* Implement process automation using SaaS or low-code based tools
* Document processes, procedures and best practices for platform and support processes
* Identify and implement maintenance and system optimization across application and data platforms
* Work with peers at Mars Veterinary Health to support investigations or leverage shared services
* Support and maintain Linnaeus solutions using: PowerShell, Azure Portal, Logic Apps, SQL, Azure Data Factory, Automation Tools
* Manage and support Azure Services including Event Management, Permissions & Group Management, App Registrations, Storage, Data Share & Integrations
* Troubleshoot and support COTS (Commercial Off-The-Shelf) applications and integrations
* Develop and maintain data integrations and transformation processes
* Create and maintain documentation on supported application services
Essential Qualifications
* Minimum 4 years' experience in a Service Desk or technical support environment
* 2+ years in 2nd or 3rd line application support, including COTS and bespoke solutions
* Hands-on experience in application development or SaaS configuration
* Proven track record of delivering technical tasks within cross-functional projects
* Practical experience using PowerShell for automation
* Experience with SQL and data integration/transformation processes
Desirable Qualifications
* Exposure to DevOps tools and practices e.g. CI/CD pipelines (Continuous Integration / Continuous Deployment)
* Involvement in digital transformation initiatives
* Experience with other automation tools, strong working knowledge of Microsoft Azure services including Logic Apps, Data Factory and Azure Portal
* Proficiency in PowerShell scripting
* Familiarity with Agile delivery methodologies
* Understanding of process automation tools and techniques
* Awareness of cybersecurity best practices
* Knowledge of additional scripting languages e.g. Python, JavaScript
* Experience with Azure Data Bricks
Additional Qualifications
* ITIL Foundation
* Azure Fundamentals
* DevOps Foundations or equivalent
* Advanced Azure certifications e.g. Azure Solutions Architect
* Certifications in other cloud or data platforms
* Formal training automation or integration technologies
* Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
* Strong problem-solving skills and attention to detail
* Ability to work independently and manage workload remotely
* Leadership and strong mentoring capabilities
* Effective project/task management skills
* Adaptability to changing environments and priorities
Other Qualities
* Credibility and strong personal impact
* Flexible, proactive and confident in navigating change
* Strong interpersonal skills and ability to build effective working relationships across teams
* Collaborative mindset with a focus on continuous improvement
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About Linnaeus
Linnaeus is a forward-thinking partnership of highly respected Primary Care and Referral veterinary practices across the UK and Ireland, comprising some of the best clinicians in the profession. We are all individual but two important things bring us together; a commitment to excellence in everything we do and our passion to make A BETTER WORLD FOR PETS. At Linnaeus we carefully select the practices we partner with to ensure the highest levels of patient care across our group. Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do. We work with different types of practices, in every field of veterinary medicine, including small animal, farm and equine. We also have our Five Principles which form the foundation of how we do business today and every day and we put these at the centre of every decision we make. This means:
* We are committed to Quality of work and contributions to society.
* We embrace our Responsibility (as individuals and a company) to act now.
* We base decisions on Mutuality of benefit to our stakeholders.
* We harness the power of Efficiency to use our resources to maximum effect.
* We have the financial Freedom to make our own decisions, unrestricted by motivations of others.
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