Working hours: Full time 35 hours per week - This role is available on a part-time, job-share or full-time basis.
Location: Flexible, with travel to Swindon at least twice a month
The opportunity:
Are you ideally a Registered Mental Health Nurse (RMN) or a Registered General Nurse (RGN) Occupational therapist, or Physiotherapist and looking for a new challenge?
Do you seek to work with an excellent Global company with great benefits while working in an innovative and friendly team? If so, we would love to hear from you!
We’re well established in the Group Insurance Market and are making a substantial impact through our unique and innovative proposition which is continuing to be extremely well received by our customers and their employees and has recently won several awards.
You’ll be joining our experienced Medical Rehabilitation Team, this is a home-based role with occasional travel to our Swindon office, which is fully expensed. It doesn’t matter if you’ve had previous Insurance experience or not, We enable comprehensive training, induction and one-to-one support will be provided to help the transition into the Insurance world. We would also welcome interest from you if you possess rehabilitation experience from working within income protection insurance.
What will you be doing?
Using your medical skills, your aim is to prevent absence through promotion of wellbeing services, signpost to aid recovery and support members and employers in returning to and sustaining work after illness absence.
After a comprehensive induction and training period. you’ll be working with our Claims Team, our Customers, and their Employees to refreshingly prevent sickness absence through various initiatives and enable early intervention to achieve a sustainable return to work when absence occurs.
There will be opportunities for you to enable Rehabilitation, Health, and Wellbeing training directly with customers. We will ensure orientation and induction to our friendly team of Innovators and encourage significant ongoing training and revalidation support. We value our Rehabilitation team engaging with our customers at all levels.
Some other key responsibilities will include:
1. Assist in the rehabilitation management of income protection claims made through group risk products and provide propositional support as well as training and development for the team of claims case managers
2. Managing around 25 cases when trained
3. Work with the Zurich Corporate Risk (ZCR) Claims Case Manager, employers and employees and their medical advisors to draw up rehabilitation plans and graded return to work plans and support these through to successful outcomes and customer satisfaction
4. Fully demonstrate medical skills, knowledge, best practice guidelines and research-based evidence in all rehabilitation activities
5. When indicated, enable, support, and evaluate appropriate effective treatment provision through the Zurich provider network
6. Able to deal with the challenges the role can also bring in the face of changing workplace issues
7. Actively encourage knowledge transfer into Zurich claims and rehabilitation service departments to progress and update all colleagues’ levels of medical competence and confidence
8. Possess a desire to make a positive contribution to ZCR Income protection insurance and work in a holistic and friendly team
What are we looking for?
Ideally, we are looking for a Registered Mental Health Nurse or Registered Adult nurse, Physio or OT, with great communication skills and the ability to prioritise your own workload. Current experience of enabling care in working age people is essential. You will also have:
9. Experience of Insurance based Medical/Vocational Rehabilitation or Occupational Health working experience is advantageous but not essential
10. Desire to work with our customers to enable solutions in workplace issues
11. Broad medical knowledge and experience particularly in relation, psychiatric illness, to Musculo-skeletal conditions and cancer conditions.
12. Good working knowledge of the NHS and understanding of how to circumnavigate potential treatment delays
13. Good understanding of the private medical sector and the services available
14. Ability to merge the care needs of the individual with the financial needs of Zurich Insurance Company
15. Willingness to fully engage in a period of induction support to enable a great standard of case management and report writing.
16. Ability to form working relationships quickly and professionally and to use these relationships to positively impact upon the claims department’s function
17. To possess strong team player attitude
18. Ability to influence opinion and generate change within all levels of the business
19. Previous experience of group risk but not essential
20. Understanding of claims functions and processes is desirable
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Follow the link for more information about our benefits -
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.