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Company Overview
Established in 2017, Greenview is a provider of mechanical and electrical installation, heating installation and servicing, property maintenance, and a range of sustainable energy solutions, including domestic energy efficiency services. With around 130 employees, the company generated revenues of approximately EUR 36m in 2023. Greenview Group aims for significant organic and inorganic growth, targeting a revenue of EUR 100m. The company operates from three offices across Belfast, Northern Ireland, and London, UK, serving a diverse client base in both the public and private sectors. Greenview maintains strong relationships with government-backed and blue-chip customers, as well as major private contractors.
Role Summary
The Project Coordinator is a vital part of the team, responsible for multitasking and prioritizing workloads in a busy environment. This role is based in the Mallusk office and supports HVAC Capital Works projects in Northern Ireland.
Key Responsibilities
1. Coordinate site construction projects to ensure effective and timely execution.
2. Manage scheduling of engineer diaries for optimal coverage.
3. Handle incoming calls and record/manage communications efficiently.
4. Support clients via telephone and email.
5. Log and assign response maintenance calls promptly.
6. Process operatives' paperwork and close calls for payment submission.
7. Respond within agreed time frames, service levels, and contract terms.
8. Meet targeted KPIs related to contract requirements.
9. Assist in cross-training team members for coverage and contingency planning.
10. Perform routine administrative tasks.
11. Communicate with stakeholders and clients effectively.
12. Escalate issues early to line managers or clients.
13. Undertake additional duties as requested by management.
14. Ensure compliance with policies and procedures.
15. Assist with applications and certificates from authorities/clients.
16. Perform work safely and diligently.
17. Adhere to Data Protection Act guidelines.
18. Schedule daily runs for multiple operatives.
19. Organize materials, liaise with suppliers and subcontractors.
20. Maintain professionalism and confidentiality.
21. Calculate engineer performance and bonuses.
Person Specification
* Minimum 1 year experience in an office environment.
* At least 5 GCSEs, including English and Maths.
* Proficient in Microsoft Office.
* Proactive with the ability to work independently.
* Strong customer focus and professionalism.
* Excellent organizational and communication skills.
* Team player with good relationship-building skills.
* Flexible, positive attitude, and adaptable.
* Trustworthy and approachable.
* Leadership qualities and a 'can-do' attitude.
Additional Information
Greenview Gas is an equal opportunities employer offering competitive salaries and opportunities for skill development in a secure environment. The successful candidate will gain broad experience across various functions.
Skills
Admin Administrator with 1 year of office experience.
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