Job summary
We are looking for an experienced and highly organised Operations Manager to join our dynamic team at Herschel Medical Centre. This is a key role, ensuring the smooth day-to-day running of the practice, optimising operational efficiency, and supporting the delivery of high-quality patient care.
Main duties of the job:
1. Practice Operations
2. Staff Management
3. Patient Services
4. Compliance and Governance
5. IT & Systems Management
6. Process Improvement
7. Liaison and Communication
8. Deputise for Practice Manager
About us
Herschel Medical Centre is a large, progressive practice situated in central Slough.
Our diverse multidisciplinary team is committed to providing high-quality patient care.
Date posted: 01 May 2025
Pay scheme: Other
Salary: £35,000 a year
Contract: Permanent
Working pattern: Full-time
Reference number: A0554-25-0003
Job locations: 45 Osborne Street, Slough, SL1 1TT
Job description
Job responsibilities:
* Practice Operations: Oversee the daily running of the practice, ensuring an efficient and well-organised working environment.
* Staff Management: Lead, support, and develop non-clinical staff, including recruitment, training, and performance management.
* Patient Services: Ensure excellent patient experience by managing appointment systems, handling complaints, and optimising workflows.
* Compliance and Governance: Ensure the practice meets all regulatory requirements including CQC standards, health and safety regulations, and GDPR compliance.
* IT & Systems Management: Oversee the use of clinical systems (EMIS), ensuring smooth operations and troubleshooting technical issues.
* Process Improvement: Identify opportunities to enhance efficiency and implement best practices to improve service delivery.
* Liaison and Communication: Act as a key point of contact between the practice and external stakeholders.
* Provide assistance to and deputise for the Practice Manager.
Person Specification:
Experience (Essential):
* Previous experience in an operations, practice, or business management role within a healthcare setting (ideally a GP Practice).
* Strong leadership and people management skills with the ability to motivate and develop a team.
* Excellent organisation and problem-solving abilities.
* Knowledge of NHS regulations, CQC requirements, and data protection policies.
* IT proficiency, including experience with GP clinical systems (ideally EMIS) and Microsoft Office.
* Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment.
Employer details:
Herschel Medical Centre
Address: 45 Osborne Street, Slough, SL1 1TT
Employer's website: https://www.herschelmedicalcentre.co.uk/
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