Job Title
We are seeking an experienced IT Professional to join our team as a Roaming Support Engineer. This role involves providing technical support to customers onsite and remotely, ensuring that all issues are resolved efficiently and effectively.
The ideal candidate will have excellent communication skills, be able to work under pressure, and have a proven track record of delivering results. They will also have experience with service desk ticketing systems, Windows Desktops, and Microsoft Exchange.
This is a fantastic opportunity for someone who wants to progress their career in IT and work for a company that values its employees. The successful candidate will be responsible for:
* Providing second line technical support to customers;
* Maintaining accurate records of customer interactions and issues;
* Identifying areas for improvement and implementing changes to improve the quality of service;
* Working collaboratively with other teams to ensure seamless delivery of services.
In return, we offer a competitive salary and benefits package, including training opportunities and a flexible working environment.
Key Skills:
* Excellent communication and interpersonal skills;
* Strong problem-solving and analytical skills;
* Ability to work under pressure and meet deadlines;
* Experience with ITIL and service management frameworks;
* Knowledge of Windows Server and Microsoft Office 365.
Benefits:
* Competitive salary;
* Training and development opportunities;
* Flexible working hours;
* Ongoing support and supervision;
* A positive and dynamic work environment.
Suitable candidates should have a strong background in IT, excellent communication skills, and a passion for delivering exceptional customer service. If you are looking for a challenging and rewarding role, please apply today!