Delivery Operations Manager Reporting to Head of Operations Boparan Restaurant Group (BRG) is a multi-brand hospitality business operating over 100 sites across the UK. We’re looking for a commercially driven, high-impact leader to take ownership of one of the fastest-growing areas of our business – delivery and Out of Restaurant (OOR). This is an amazing opportunity to step into a broader, multi-site role, with real influence on performance, standards, and guest experience across our brands. The Role You’ll lead the end-to-end delivery operation across BRG, ensuring we consistently deliver outstanding guest experiences beyond the restaurant. From performance analysis to operational execution, you’ll be at the heart of driving growth and standards. Key Responsibilities Owning delivery and OOR performance across all sites Analysing KPIs, producing reports, and presenting insights to senior leadership and Board Driving high standards in food quality, packaging, and guest experience Identifying and addressing performance gaps (guest ratings, missed items, driver wait times) Conducting audits and implementing continuous improvement plans Leading product and packaging development for delivery channels Supporting new openings, ensuring delivery is launched with excellence from day one Building strong relationships with delivery partners About you A commercially minded, analytical operator who understands high-volume environments A natural relationship builder with strong stakeholder management skills Proactive, solutions-focused, and driven to improve performance Experience in multi-site or multi-brand operations (preferred) What’s in it for you? We believe in offering more than just a job—this is a career opportunity with exciting rewards: Feast on Savings: Enjoy 50% off your total bill for you and five friends across all our brands. Exclusive Discounts: Access special offers from thousands of retailers and restaurants through our BRG Spark App. Stock Up on Favourites: Get 20% off at Carluccio’s retail gift shop & deli. Secure Your Future: Free mortgage advice and access to our Financial & Wellbeing Centre. Access Your Pay Anytime: Use Wage Stream to tap into your earnings whenever you need them. Healthcare & Wellbeing: Benefit from our Healthcare Cashplan and Employee Assistance Programme (EAP). Referral Rewards: Earn bonuses for referring friends to join our team. Career Growth: Excellent opportunities for development within our expanding portfolio of brands. Flexible Working: Enjoy flexible scheduling options for a better work-life balance. This is a field-based position, requiring flexibility to travel regularly in line with business needs. You’ll work 5 days across Monday–Sunday – this isn’t a typical 9–5 role, but it offers huge scope, visibility, and impact.