Receptionist/Telephonist
Location: St Albans
Department: Administration
Reporting to: Human Resources
Benefits: 25 days holiday (pro rata), pension, Life Assurance (4x salary)
Hours: Monday, Tuesday, Thursday & Friday, 8.30am-5.30pm (32 hours per week)
About the Role:
We are recruiting on behalf of our client for a Receptionist/Telephonist based in St Albans. This is a key role within the business as it serves as the first point of contact for clients and visitors. The role requires an individual who can provide professional and efficient service both internally and externally, ensuring the smooth running of front-of-house and administrative operations.
Key Responsibilities:
* Managing incoming and outgoing mail, including opening, scanning, and franking.
* Providing support for Continual Professional Development (CPD) tasks.
* Answering all incoming calls professionally and efficiently.
* Greeting and managing visitors in a professional manner.
* Inputting and maintaining accurate archive data.
* Booking client records in and out of the building.
* Recording and safeguarding client documents in accordance with procedures.
* Keeping meeting rooms tidy and well-stocked with pads and pens.
* Preparing refreshments for client meetings.
* Handling general reception duties, such as booking couriers and ordering supplies.
* Responsibility for opening and locking the front doors.
* Assisting other departments with general administrative tasks as required.
Required Skills and Experience:
* 1-2 years’ experience in a Receptionist/Telephonist role.
* Proficiency in Microsoft Office Suite and Outlook.
* Working knowledge of switchboard systems (desirable).
* Excellent communication and interpersonal skills.
* High level of reliability and flexibility, with a willingness to cover additional hours when needed.
* Strong organizational skills and attention to detail.
* Basic computer skills and a high level of personal presentation.
Qualifications:
* Educated to GCSE standard or equivalent.
What’s on Offer:
Our client provides a generous benefits package, including:
* Holidays: 25 days holiday (pro rata), increasing with length of service.
* Pension: Salary sacrifice pension contributions up to 5%.
* Health Benefits: Health cash plan, private medical insurance (for Directors/Partners), and a Virtual GP service.
* Flexibility: Agile working, flexi-time, and options to buy or sell holiday.
* Employee Wellbeing: Employee Assistance Programme, enhanced maternity/paternity pay, and support with energy bills.
* Additional Perks: Season ticket/car parking loans, cycle-to-work scheme, discounted shopping, social events, and much more.
Working Hours:
* Monday, Tuesday, Thursday, and Friday, 8.30am-5.30pm (32 hours per week).
Seniority level: Entry level
Employment type: Full-time
Job function: Administrative
Industries: Accounting
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