Customer Service Specialist (Residential Energy Storage Sector)
Location: United Kingdom (Remote/Office-based, flexible options available)
Salary Range: £2,000 - £3,000 per month (Full-time, negotiable)
Key Responsibilities:
Provide professional customer support via phone, email, and live chat, including technical guidance.
Manage order inquiries, post-sales issues, and complaints to ensure high client satisfaction.
Collaborate with internal teams (technical, logistics) to resolve customer concerns efficiently.
Gather feedback to refine service processes and contribute product/industry insights.
Stay updated on product knowledge and trends in the renewable energy sector.
Requirements:
Fluent in English (written and spoken) with strong cross-cultural communication skills.
Experience in customer service or sales is advantageous but not required; prior exposure to renewable energy is preferred.
Enthusiasm for residential energy storage and sustainable technologies (basic understanding or willingness to learn).
Patient and detail-oriented, with excellent problem-solving and multitasking abilities.
Proficient in Microsoft Office and CRM systems.
Team-oriented with adaptability to flexible work arrangements.
What We Offer:
Competitive salary with performance-based bonuses.
Comprehensive training and opportunities for professional growth.
Flexible work options and a collaborative team environment.
Contribute to the global transition to clean energy solutions.
Equal Opportunities Statement:
We are an equal opportunity employer and welcome applicants from all backgrounds. All recruitment decisions are based on merit, skills, and experience, in compliance with the Equality Act 2010.
职位类型:全职
薪资: £2,000.00至£3,000.00(每月 )
工作权利:
* 英国 (必填)
Work Location: Hybrid remote in Chessington KT9 2NY