Technical Support
Location: Bulwell NG16
Type: Full Time Permanent
Salary: GBP25,000 - GBP28,000 per annum depending on experience
About the Company
A well-established and reputable technology solutions provider is seeking a proactive individual to join their team in a dual customer service and technical support role. Supplying products to both the security and audio-visual markets across the UK and internationally, the company offers a dynamic and supportive working environment with a strong focus on product knowledge, technical innovation and professional development.
About the Role
This varied and hands-on technical position involves handling sales and technical enquiries, assisting with quotations and supporting technical product demonstrations and trade events. It s ideal for someone who enjoys technical problem-solving, communicating with customers and working with innovative technology in a technical support environment.
Main Responsibilities
* Provide frontline support for sales and customer service, handling enquiries, quotations, returns and delivery issues in a technical environment.
* Deliver pre- and post-sales technical support to internal and external stakeholders.
* Assist with quoting, support internal and external sales teams and manage technical documentation.
* Maintain strong product and technical knowledge and stay updated on industry developments and innovations.
* Occasionally support field sales with on-site technical demonstrations and trade events.
* Contribute to technical product evaluation processes and new technology assessments.
* Ensure compliance with internal procedures and health & safety policies while upholding a professional and technical image.
* Take on additional technical or administrative tasks as required by management.
If you're a motivated and customer-focused individual with a strong technical mindset and a passion for learning, we d love to hear from you. Apply now to be part of a collaborative and technically forward-thinking team.
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