Join to apply for the One Stop - Customer Service Assistant role at Tesco
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Join to apply for the One Stop - Customer Service Assistant role at Tesco
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.
As the customer is at the heart of everything we do, you will constantly look for ways to improve service in your store through on-the-job coaching and feedback.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Serving customers with passion and pride, providing great natural service.
2. Encouraging customers to give feedback via the ‘have your say’ survey.
3. Working across all store areas, including online, tills, replenishment, vending, and stock routines to meet customer needs.
4. Applying training to ensure work is conducted safely.
5. Participating in seasonal, community, and charity events to create an inclusive atmosphere.
6. Being knowledgeable about store performance and understanding your role in delivering profit.
7. Living our values, making everyone feel welcome, and following policies.
8. Clocking in and out at shift start and end for accurate pay.
9. Following security procedures and wearing safety equipment to keep everyone safe.
10. Following the 'think 25' policy when serving age-restricted products.
11. Responding promptly to assistance calls or interventions, explaining actions to customers.
12. Maintaining a clean, tidy, and organized store environment.
13. Potentially running the shift in absence of the Shift Leader and Store Manager.
14. Following all training to ensure safety and legal compliance.
15. If applicable, duties include managing the Post Office operations, which require passing a background check. If checks fail, the job offer will be withdrawn.
Flexible Working
We support flexible working arrangements to accommodate different life situations and preferences. Discuss your needs with us during the application process.
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 convenience stores across Great Britain, employing more than 10,500 colleagues. Our stores offer a wide range of products and services, including groceries, cash machines, Post Office, and more.
As a Tesco subsidiary, we operate independently from our Head Office in Brownhills, Walsall, and supply our stores from three distribution centers.
We are committed to inclusivity and accessibility, holding Disability Leader Level 3 accreditation. For support details, please click here.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, click here.
Benefits include:
* 10% discount in One Stop
* 10% discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
* 20% discount on F&F Clothing in Tesco Stores
* 10% discount at Tesco Mobile
* 20% off insurance through Tesco Bank
* Discounted eye care and health checks
* Exclusive deals and discounts with various retailers
* Retirement savings, life assurance, private medical insurance (if applicable), and more
* Flexible working options including part-time, job shares, and shift patterns
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Retail
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