Automotive Service Advisor required in Walsall
1. Basic Salary up to £28,000 basic (Can pay more for Senior Service Advisor)
2. OTE £33,000+
3. Monday to Friday: 8:30am – 5:30pm with Saturday (1 in 2 rota): 8:30am – 12:30pm
We are working with a busy, independent garage in the West Midlands, providing MOTs, servicing, repairs, and fleet maintenance for cars and vans. Around 75% of the work is vans, and approximately 80% of customers are trade clients.
They are looking for a confident Automotive Service Advisor to join their hands-on, multi-skilled team. This is not a standard dealership role — you will be fully involved in every stage of the process, from customer enquiry to final invoice.
Key Responsibilities for the Service Advisor:
4. Be the main point of contact for customers, managing enquiries, bookings, and updates throughout their visit
5. Check in vehicles, communicate issues to technicians, and provide clear estimates and approvals for additional work
6. Monitor jobs through the workshop, maintain job sheets, and ensure accurate labour and parts costing
7. Order parts and liaise with suppliers and technicians to keep the workflow running smoothly
8. Produce invoices, take payments, and manage administration using Dealer Management Systems (DMS)
What We’re Looking For in the Service Advisor:
9. Previous experience as a Service Advisor in an independent garage
10. Strong mechanical knowledge of cars and light commercial vehicles (essential for discussing repairs, ordering parts, and managing workflow)
11. Hands-on experience with:
12. Dealer Management Systems (DMS)
13. 1Link
14. Autodata labour/repair times
15. Microsoft Outlook, Excel, and general IT systems
16. Excellent communication and customer service skills
17. Ability to interpret technical issues and provide clear advice to customers
18. Must live locally (within approx. 10 miles) for operational reasons
19. Full UK Driving Licence
Why Join This Garage as a Service Advisor?
20. Competitive salary, plus bonus scheme
21. Hands-on, varied role covering all aspects of workshop operations
22. Work with both private and trade customers
23. Supportive, independent garage environment with opportunities for development and progression.
Contact Archie Lawson, Automotive Recruitment Specialist at Perfect Placement covering Walsall and West Midlands, today to discover more about this fantastic opportunity.
Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive Recruiters today to see how we can help with your Motor Trade Job search.