An ambitious, experienced and highly motivated Project Support Manager is required to provide high-quality project management and support within the Digital Services department, to ensure the successful delivery of the critical "Blood Establishment Computer System" (BECS) Programme for Welsh Blood Service (WBS). The Project Support Manager will lead and manage the successful delivery of national and other digital projects/work packages of low/moderate complexity and risk, ensuring that projects produce the required products to the required quality standard, within the specified time and cost constraints. They will be responsible for producing a result that is capable of achieving benefits defined in the Business Case and Project Initiation Document. The Project Support Manager will manage the Project Support Officer/Project Administrator and will also be required to support Portfolio Project Managers in delivering dependencies for critical projects within the Trust e.g. the BECS and key National product implementations forming part of the NHS Wales National Digital Strategy roadmap.
This post is a fixed term/secondment for 16 months until 31 November 2027 due to funding. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The main responsibilities of the Project Support Manager will be drawn from all or some of the following (depending upon the project being worked on):
* To work as part of the Digital Programmes Team and be responsible for managing your own Digital projects/workstreams within the BECS Programme, with the support of a Digital Portfolio Project Manager
* To be actively involved in the setting of the operational, technical and strategic objectives of the project
* Identify and reconcile key stakeholder interests in the project
* Understand and clarify the project scope and definition of work products in order to plan effectively
* Identify, assess and prioritise risk associated with the project
* Assess project feasibility and negotiate necessary amendments with the Digital Portfolio Project Manager
* Run the day to day tasks of those projects to provide successful outcomes as defined in the scope and benefits documentation
Qualifications
* Educated to degree level and Postgraduate Diploma or equivalent experience
* Prince 2 training (formal or informal, or willing to work towards attainment)
* Evidence of further development - education/training
* Agile training (formal or informal, or willing to work towards attainment)
* An understanding of the use and benefits of Robotic Process Automation (RPA)
Experience
* Previous experience of planning and managing work packages or projects with low complexity with successful delivery within time and cost
* Good knowledge of computer skills and Microsoft Office Suite with the ability to master new applications
* Knowledge of techniques for planning, monitoring and controlling projects, e.g. Agile, PRINCE2
* Knowledge of budgeting and resource allocation procedures
* An understanding of Service design principles
* Experience of working in health care
* Knowledge of the procurement process, including contract negotiations particularly in relation to IT procurements
Skills & Attributes
* Delivered in a project environment
* Track record of problem solving in a project management environment
* Competent in the use of desktop applications
* Good report drafting skills and action point recording
* Ability to develop and maintain effective working relationships with Project Teams
* Demonstrable good written and oral communication skills
Other
* Ability to travel to different sites
* Welsh Speaker (Level 1) or willingness to work towards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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