We are Vivedia, the UK’s market leader in audio-visual services for ‘once-in-a-lifetime events’ (weddings, funerals, citizenship ceremonies). We don’t simply follow the market; we’re innovators and disruptors. Your work will have a positive impact on thousands of people daily and millions each year. Our head office is in Sheffield, with a satellite office in London, serving customers across the UK.
We’re not fans of all that corporate jargon you might hear from other businesses. We’re down-to-earth, human, and passionate about putting our customers first (all companies say that, but we do it).
Our friendly team of 170 is our most valuable asset. We care about having a positive, friendly, and engaging workplace, which is key to delivering great customer service. People love working here, and we have the independent survey results to prove it — we’re officially one of the ‘Best Companies’ in the UK to work for! This might be because of the flexibility we offer regarding how and where we work, the genuinely fun and supportive environment in our dog-friendly offices, or the great service we deliver that gives everyone a buzz. We want you to bring your buzz to us too.
This is a business that is doing well, but it’s about more than that; it’s about making sure things go right, first time, every time. This passion is driven from the top down by James, our MD (who hates titles and is simply ‘James’), and the leadership team who ensure that brilliant customer service is at the heart of everything we do. When you meet us, you’ll see what we mean.
It’s important that we are the right fit for each other, so we’ll share as much as you want to know about us while we get to know you, too.
The role
* Where possible, being the first field response to issues with sites in your area.
* Build relationships with crem staff within your area.
* Be responsible for kit held within your vehicle and replenish as necessary.
* Look after and maintain your own vehicle.
* Be point of contact for support whilst working remotely.
* Complete site surveys for replacement and upgrade equipment.
* Be the lead engineer on installs at sites within your area.
* Be prepared to travel to head office to assist with rack build and prep when required.
Key Responsibilities
* Train site staff on how to operate day-to-day services and on basic system operations.
* Ensure the smooth operation of AV events at the venue.
* Schedule maintenance tasks for AV equipment.
* Work with the internal creative team to ensure content is tested and delivered in the correct event formats.
* Solve problems dynamically as issues arise.
* Document issues and feedback to help future solution development.
* Communicate with venue operations staff and customers about service elements and demonstrate equipment/product functionalities to support future sales.
* Assist project producers/product managers in the productization of packages developed within the trial venue.
* Provide feedback to desktop developers, testers, delivery managers, customer technical support, and customer relationship colleagues to manage the delivery of improvements and new products.
* Support the launch of new features and product improvements to market through Customer Success, Customer Services, Marketing, and Go-to-Market teams.
* Support Change Management for anyone impacted.
* Help understand risks and issues.
* Provide support to the wider Vivedia team on less busy site days.
* Maintain communication with stakeholders throughout the business.
* Get involved and be hands-on with a small, fast-moving team.
Required Experience
* Prior AV experience (Video & Projection as a primary focus is a bonus) with a range of professional experience such as end-to-end projects, new system setup, user training, problem solving, etc.
* Experience documenting procedures and processes with the ability to train others would be beneficial.
* Experience in basic video editing, presentation creation, and Photoshop skills.
Required Skills
* Proactive and resourceful — ability to identify issues quickly and develop practical solutions.
* Ability to travel and be away from home regularly (within the UK).
* Full UK driving license.
* Good communicator — ability to convey complex ideas clearly and effectively to diverse audiences.
* Attention to detail — meticulous in planning, execution, and quality assurance.
* Entrepreneurial — innovative and proactive in identifying opportunities and driving growth.
* Fast-paced — comfortable working in a dynamic and rapidly changing environment.
* Growth mindset — keen to expand technical skillset and learn new technologies and tools.
We offer a range of benefits including....
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