Role: Key Account Manager
Location: Peterborough
We're representing a well-established, international leader in their industry, known for delivering innovative, energy-efficient products across global markets. As the business continues to grow, we're looking for a Key Account Manager to join the team and play a vital role in strengthening customer relationships and driving operational excellence.
This is a fantastic opportunity to be part of a forward-thinking organisation that prioritises professional development, international exposure, and a work culture built on respect and collaboration.
The Role:
You will be the key point of contact for major clients, ensuring their journey from order to delivery runs smoothly while identifying opportunities to enhance their experience.
* Oversee the full order process to ensure accuracy and timely delivery.
* Configure customer accounts within internal systems for optimal efficiency.
* Handle client claims with speed and professionalism.
* Monitor delivery timelines and product conditions on arrival.
* Track and analyse KPIs related to service and operational performance.
* Maintain up-to-date, accurate records in the CRM system.
* Offer guidance and tailored support to customers using the company's products.
* Collaborate with Area Sales Managers to proactively address account needs.
* Manage compensation and refund processes with a customer‑first approach.
* Continuously improve internal procedures around client feedback and issue resolution.
What We're Looking For:
* Proven experience in a similar account management or sales support role.
* Fluency in English (native or C2 level) – Speaking Spanish would be advantageous.
* A collaborative, solutions‑focused mindset and strong communication skills.
* Experience working with SAP and CRM tools.
* Knowledge of logistics, marketing, or purchasing processes.
* Willingness to travel occasionally as part of the role.
What You’ll Gain:
* A chance to join a multinational leader in a growing, future‑focused industry.
* Opportunities for career advancement.
* A supportive, inclusive workplace that values your growth and contribution.
* Long‑term stability with room to shape your professional path.
If you feel you have the necessary skillset and experience to step into this Key Account Manager position, we want to hear from you!
Apply now or reach out to Nathan Kew (phone number removed) for a confidential discussion.
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