Overview
We are recruiting for the Assistant Homeowner Services Officer to join our Specialist Residential Services team. This is a permanent role based in Collins House office in Eastleigh. The main purpose is to support and deputise for the Homeowner Services Officers by providing the first point of contact for customers, covering responsibilities where needed and offering a seamless, knowledgeable service. You will confidently manage and oversee the processing of consents and applications in accordance with lease agreements, providing expert advice to customers. You’ll be the lead and point of contact for all QLTA and Section 20 consultations, coordinating and producing documents in line with government legislation. This will include supporting the business with expert advice and training where required. Additionally, you’ll provide administrative support for the Homeowner Services team and collaborate with in-house and external solicitors on the processing of the Landlord Management Packs in relation to the sale of leasehold and freehold properties.
Knowledge, Skills and Experience
* You’ll be able to demonstrate knowledge and experience in both leasehold and shared ownership products, together with an understanding of the legislation affecting these customers (in particular the Commonhold and Leasehold Reform Act 2002 and Landlord and Tenant Act).
* You’ll have demonstrable knowledge and experience of applying Leasehold law relating to Section 20 and QLTA consultations, assignments, consents, enfranchisement, lease extensions, breach of covenants and service charges.
* You’ll need to be able to deal with difficult, sensitive and challenging behaviour and situations in a calm and professional manner, whilst using your initiative to problem solve.
Additional Information
INDABRI
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Non-profit Organizations
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