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Customer Service Apprentice
, Apply From: 12/06/2025
Learning Provider
Delivered by HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Employer
Worcester Bosch
Vacancy Description
To effectively achieve the following core responsibilities of the Contact Centre:
* Handling all relevant customer interactions, through phone, email and live chat, which includes booking appointments for maintenance and repairs
* Resolving customer queries and complaints
* Remote troubleshooting, utilising problem-solving skills and persuasive communication
* Capturing, maintaining, and ensuring the quality of customer data within our databases
* To have contact with internal and external customers
* Collaborating within your team and other supporting departments to ensure outstanding customer service and enhance networking
* To provide ‘World Class’ Customer Service by identifying needs, offering solutions, and resolving queries efficiently
* To work in line with our company vision “Warming lives, protecting our future"
* Participate in training and development activities to enhance your skills and knowledge
* Follow company policies and procedures to maintain service quality and compliance
Key Details
Vacancy Title
Customer Service Apprentice
Employer Description
Formed in 1962 in Worcester. Worcester, Bosch Group has had many transformations during its history, growing from a small engineering works to the market leader in boilers in the UK that it is today.In 1992 Worcester heat systems joined the Bosch Group to become an important element of Europe's premier domestic heating equipment company.https://www.worcester-bosch.co.uk/about/history
Vacancy Location
Cotswold Way Warndon WR4 9SW
Wage Frequency
Custom
Number of Vacancies
5
Vacancy Reference Number
1000325072
Key Dates
Apply From
12/06/2025
Closing Date For Applications
2025-06-23 23:59:59
Interview Begin From
Possible Start Date
2025-08-05 00:00:00
Training
Training to be Provided
Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and well-being, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 2 Customer Service qualification.
There is also a five-day team building residential trip that is held in the spring of each year.
Learning Provider
HEREFORDSHIRE AND WORCESTERSHIRE GROUP TRAINING ASSOCIATION LIMITED
Skills Required
Communication skillsIT skillsProblem solving skillsTeam workingInitiativeWritten skillsNumeric skillsForward thinkingAbility to work under pressureFlexibilityPunctualityExcellent attendanceCustomer orientatedReliableDedicatedSelf motivated
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