Capital One (Europe) plc is recruiting a Head of UK Card Products Legal, a new senior role within its Legal, Governance and External Affairs team. You will report to the Head of Legal, Governance and External Affairs and lead a team providing legal support across all aspects of the customer journeys and products provided by Capital One, including marketing, lending, payments and customer support.
Responsibilities
* Build strong partnerships with Marketing, Customer Acquisition, Operations and Customer Strategy leaders to understand business strategy and support risk navigation.
* Lead and support your team to advise partners across the business on the full suite of legal and regulatory requirements, particularly in marketing, lending, payments, customer servicing, fraud, open banking and consumer duty.
* Oversee litigation, disputes and financial crime legal teams to deliver exceptional legal support and good business outcomes.
* Support COEP's Executive Management and Board teams to understand relevant legal requirements.
* Lead on supporting the business to develop and launch new products and/or product changes.
* Develop your team to navigate change driven by innovation, technology and market changes.
* Ensure horizon scanning, and partner with compliance and risk teams to manage legal and regulatory change.
* Instruct and manage outside counsel relationships where needed.
* Be a core part of the LGEA Leadership team, building an engaged and effective team across responsibilities.
* Partner closely with Heads of Compliance, Business Risk Office and MLRO.
* Maintain and develop a strong external network across industry and stakeholders.
* Own your own development and support the development of others within the business through feedback, coaching and mentoring.
Qualifications
* Qualified solicitor with significant experience leading legal support for complex product launches or regulatory change in a comparable financial services environment.
* Detailed knowledge of and experience navigating consumer lending, payments and open banking related legal and regulatory requirements.
* Experience advising on consumer duty issues.
* Experience interacting with UK regulators, particularly FCA.
* Experience building relationships with C‑suite level roles.
* Experience building and leading teams.
* Enthusiasm and experience navigating legal, regulatory, and technology change.
* Confidence in quickly developing commercial understanding of a business, strategic thinking and strong problem‑solving skills.
* Excellent workload management skills, able to work in a fast‑paced environment and adapt to changing business needs.
* Excellent written and verbal communication skills, tailoring content to the audience, and ability to coach the team.
This is a permanent position based in either our Nottingham or London offices. You will work a hybrid schedule: three days a week in the office (Tuesday‑Thursday) and two days from home (Monday and Friday).
Benefits
* Competitive pension and performance‑based bonus schemes.
* 25 days of annual leave, increasing with tenure, with the option to buy 5 additional days.
* Access to premium care through private medical insurance.
* Enhanced parental leave.
* Career development opportunities, including up to £5,000 in funding for external qualifications.
Capital One is committed to diversity, inclusion and belonging in the workplace.
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