Job Description
Guest Services Manager
9 Month Fixed-Term Contract | £35,000 + Bonus | Cannock, West Midlands
Are you a hospitality or retail leader who thrives on delivering outstanding customer experiences? We’re seeking a Guest Experience Manager to join a prestigious retail and leisure destination in Crannock. This is a maternity cover contract running until mid-May 2026, offering you the opportunity to lead a dynamic team in a fast-paced, guest-focused environment.
The Role
* Championing service excellence across the centre and resolving guest issues promptly
* Managing, training, and motivating a guest-facing team to exceed expectations
* Delivering against KPIs including guest satisfaction scores, gift card sales, and commercial opportunities
* Ensuring guest-facing areas are presented to the highest standard
* Managing budgets and ensuring operational compliance
* Analysing performance data to identify areas for improvement
About You
1. Passionate about creating outstanding guest experiences
2. Experienced in managing guest-focused teams in hospitality, retail, or leisure environments (luxury hotels, events, airlines or similar)
3. Skilled in building strong relationships with guests, stakeholders, and team...