Be among the first 25 applicants. This range is provided by Powderham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Reports To Heritage Manager
Terms Full Time / Permanent; fixed-term or part-time (pro rata) considered
Days Variable including evenings, nights and weekends
Annual Leave 30 days per year
Pension Eligible to join the company pension scheme
Salary Band 4 (£30,000 - £35,000)
As Powderham embarks on the “growth” phase of its 5-year strategic plan, we are investing in our future by expanding our management team to help deliver this exciting vision for the future. These roles will play a key part in expanding and supporting our established team, working closely with an experienced and supportive senior leadership group.
Purpose
The Venue Manager will play a central role in supporting Powderham’s mission to welcome as many people as possible to the Estate and ensure it remains a thriving, relevant, and generous place for the community. The role will oversee the day-to-day delivery of Powderham’s venue operations including weddings, functions, corporate hire, festivals, and event hospitality, ensuring each activity is well-planned, safe, commercially effective, and delivered to the highest possible standard.
Key Responsibilities
Team Management
* Line manage the venue coordinators, providing support, supervision, guidance and event delivery
* Assist with recruitment, induction, training and performance reviews for the venue and bank teams
* Create rotas and schedules to ensure appropriate coverage for all events
* Foster a collaborative, positive and supportive working environment
* Lead by example in customer service and operational standards and practice
Event and Venue Operations
* Oversee day-to-day delivery of weddings, functions, corporate hire, festivals and event hospitality
* Act as senior Duty Manager, responsible for cash handling, customer care, key holder responsibilities and first aid response
* Working with the Castle Manager, support room set up, furniture moves and logistics between events and public opening
* Troubleshoot and resolve operational challenges calmly and effectively
* Drive sales performance across weddings, functions, and hospitality by supporting the Venue Coordinators in enquiry handling, showrounds, proposals, upselling opportunities, and achieving targets
* Provide regular guidance, feedback and support to ensure revenue goals are met across the department
Sales Leadership and Performance Management
* Take overall responsibility for driving venue sales across weddings, ceremonies, corporate hire, functions, hospitality and in time third‑party events, ensuring all revenue streams contribute to annual targets
* Lead the Venue Coordinators in enquiry handling, proactive outreach, showround delivery, proposal writing, negotiation and upselling, ensuring consistent excellence in communication and client care
* Monitor, track and report on KPIs including enquiry response times, conversion rates, pipeline value, revenue forecasts, budget performance and customer satisfaction metrics
* Develop and implement sales strategies to grow sales, improve conversion, increase yield and maximise use of venue spaces throughout the year
* Ensure accurate sales record‑keeping, documentation and performance reporting through our CRM systems to support informed decision making across the department
* Identify opportunities for development, package creation, pricing improvements, and promotional activity in collaboration with the Heritage Manager and Marketing Team
* Regularly review and coach team members on sale techniques and enquiry management to strengthen performance and achieve departmental goals
* Maintain strong working relationships with external partners, corporate clients, and agencies to raise Powderham’s profile and offering to generate new business leads
Christmas at the Castle – Build and Break Management
* Lead operational oversight for the build and break of Christmas at the Castle, ensuring all contractors, suppliers, and operational teams work safely, effectively and to schedule onsite
* Work externally onsite throughout November (build) and January (break), coordinating logistics, access, scheduling and Health and Safety across the grounds
* Collaborate with freelance Event Managers who oversee the live event period, allowing this role to focus on planning for the following year and ensuring operational continuity
* Ensure clear communication with the Heritage Team and Estate operations to minimise disruption and maintain visitor operations
Compliance and Safety
* As a member of the Facilities Committee and working with the Castle Manager, ensure all activities comply with licensing laws, fire safety and health and safety regulations
* Act on behalf of the Designated Premises Supervisor (DPS), carrying out regular bar checks, ensuring all bar operations meet alcohol licensing conditions and addressing any breaches or risks immediately
* Monitor bar staffing, Challenge 25 compliance, sale and supply of alcohol procedures, and maintain accurate, auditable licensing records
* Lead Safety Advisory Group (SAG) engagement including documentation, meeting attendance, and implementation of agreed actions
* Oversee event management plans, risk assessments, incident reporting, crowd and traffic management plans for large events
Client and Supplier Liaison
* Serve as the main point of contact for clients during key stages of their event
* Support coordinators with showrounds, client meetings, and handovers
* Build strong relationships with suppliers, contractors, and trusted partners
* Ensure smooth arrival, delivery, and departure procedures for all events
Administration and Communication
* Oversee the Venue diary management and change control for accurate scheduling
* Work closely with the Public Opening Team to avoid scheduling clashes and manage shared spaces
* Chair weekly Venue Team meetings, including agenda, actions, and minutes
* Attend Senior Management meetings as required
* Support proposals, contracts, invoicing, and maintenance of event documentation
* Report on event delivery, compliance progress, customer feedback, and KPIs
Seasonal and Bank Event Team
* Oversee recruitment, onboarding, and training where required
* Support the team in creating rotas and ensuring appropriate staffing levels for all event types
* Maintain consistent customer service, safety, and operational standards across the bank workforce
* Ensure all staff understand event plans, responsibilities, and expectations
Person Specification
* Minimum two years experience in venue or event operations
* Proven experience leading or supervising teams during live events or operational delivery
* Experience working directly with clients, suppliers, contractors or event partners
* Demonstrable experience managing multiple event types (weddings, functions, hospitality, corporate)
* Working knowledge of licensing, event safety management, and incident procedures; SAG experience desirable
* Strong administrative experience including schedule management, record keeping and written communication
* Ability to work variable hours, including evenings and weekends
* Due to the nature of the role, a driving licence and car is recommended
* Experience within a Heritage, Visitor Attraction, Estate, or similar public‑facing environment
* Experience working on large‑scale public events, festivals or seasonal productions
* A personal licence (for the sale of alcohol)
* First Aid at Work and H&S qualifications (training can be provided)
Equality, Diversity and Inclusion Policy
Powderham is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. Powderham – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public. Our full EDI policy is available on request.
Application Process
To apply, please submit a CV. All applications should be submitted through our vacancy page by 12th January 2026.
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