What you’ll do:
The ENOVIA Lead Analyst will be responsible for end‑to‑end Global PLM support operations, ensuring the stability, availability, and performance of the ENOVIA platform for users across regions. This role serves as a technical and operational lead for PLM production support, handling high‑complexity incidents, driving effective resolution, and ensuring minimal to no business impact.
In addition to global PLM support, the role includes platform and application administration responsibilities, with ownership of region‑specific operational activities such as environment monitoring, user and access administration, job scheduling, data operations, and system health checks. The candidate will play a critical role in maintaining platform stability, reliability, and compliance.
The position also carries responsibility for data compliance, integrity, and sensitivity, ensuring adherence to regional and global data governance standards. Due to the nature of data handled and regulatory requirements, the role requires a UK citizen to ensure compliance with data security and integrity obligations.
The ENOVIA Lead Analyst will work closely with global IT teams, platform owners, integration teams, and business stakeholders, acting as a key point of coordination for production issues, enhancements, and operational improvements. The role demands strong technical expertise, leadership in incident management, and the ability to operate independently while maintaining clear and effective communication with stakeholders.
Key responsibilities include:
* Act as the expert for Global PLM (ENOVIA) production support, ensuring stable, reliable, and compliant operations across region
* Provide expert support to users on Engineering Change Control, document control and distribution, and PLM business processes.
* Troubleshoot and resolve issues related to ENOVIA modules/centrals, including integrations with CAD and ERP systems
* Own and manage High to Critical severity incidents, prioritizing high‑impact and urgent issues to ensure minimal or no business disruption
* Perform platform and application administration activities working with Global platform team region specific platform operations including:
o Server patching, upgrades, backups, and restoration for Windows and/or Linux environments
o Monitoring server health, disk usage, CPU/memory utilization, and system/application logs
o Managing user access, permissions, roles, and service accounts
* Ensure system uptime, stability, and performance, meeting defined operational SLAs
* Drive and contribute to root cause analysis (RCA) and problem management, identifying recurring issues and systemic gaps.
* Proactively identify and implement preventive maintenance and improvement opportunities to reduce future production incident.
* Ensure adherence to data compliance, integrity, and sensitivity requirements, especially for region‑specific regulatory obligations
* Support audits, compliance reviews, and security assessments as required.
* Build strong working relationships with business stakeholders, global teams ensuring effective communication and trust
* Play a key role in driving ENOVIA transition and migration initiatives across region
Additional required conditions
The successful applicant will be in contact with US ITAR controlled technology, goods and information. As a condition of employment, employees with access to US ITAR controlled technology and goods may be required to undergo an additional screening process as part of the recruitment process.
Qualifications:
* Bachelor’s degree in a technical discipline or B.S. Comp Sci / Mathematics / Engineering / Equivalent
* 7-10 years’ experience in supporting PLM application
Skills:
* Exposure to at least one industry-wide used PLM application (Enovia, Windchill or Teamcenter)
* Knowledge of Engineering processes. Integration with various CAD tools like ProE, CATIA, Solid works
* Well versed with various CAD tools and has CAD modelling experience
* Basic knowledge of application infrastructure and middleware
* Understanding of network basics (DNS, ports, firewalls, load balancers)
* Familiarity with backup, recovery, and disaster recovery concepts
* Good Understanding of ITSM processes
* Good Understanding of change management process and its workflow
* Strong ITIL knowledge (Incident, Problem, Change, Release)
* Excellent customer service and communication skills
* Excellent written and verbal presentation skills
* Demonstrates accountability, passion and ability to learn quickly
* Ability to deal with ambiguity and make decisions
* Excellent ethics and values
* Excellent problem solving skills
* Excellent analytical skills and with in depth understanding of business operations and of cross domain business processes
* Strong communication and stakeholder management skills
* Ability to manage priorities in high-pressure environments
* Collaborative mindset with a focus on continuous improvement
What we offer:
* Flexible working hours and remote/hybrid model
* Work in a company that is committed to Inclusion & Diversity and Sustainability
* Annual mentoring program, Eaton University, a reward, and recognition system
* Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide.
* Detailed induction support and well-structured onboarding
Equal Employment Opportunity
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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