<div><h3>Rentokil Initial Billing Administrator</h3><p>We are currently seeking a Manual Billing Administrator to join our dedicated team at the Dudley office. If you have experience working in a finance environment and enjoy providing excellent customer service, this could be the perfect opportunity for you.</p><h3>Why Join Rentokil Initial?</h3><ul><li>Competitive Salary Package: Start with a basic salary of £24,991 per annum</li><li>Benefits: Discount scheme, bonus and career opportunities</li><li>Relocation Package: Up to £5,000 to help you settle in if moving from more than two hours away</li><li>Work‑Life Balance: Full‑time, 6‑month contract, Monday to Friday (37.5 hours a week, 1 hour lunch) with hybrid work – 2 days per week in the local office (Monday and Tuesday)</li><li>Industry‑Leading Training: Receive top‑notch training to support our customers needs</li></ul><h3>The Role</h3><p>As an Administrator, you will be responsible for ensuring that customer bills are created accurately to agreed customer requirements and timetable.</p><h3>Key Responsibilities</h3><ul><li>Collation of service information required to produce customer invoices</li><li>Reconciliation of billed items to manual bills created in finance and billing systems</li><li>Creation of manual consolidated customer invoicing</li><li>Uploading invoices to customer portals</li><li>Documenting billing processes per customer and maintenance of a billing information library</li><li>Dealing with customer and business queries relating to invoices produced</li><li>Posting invoices and credits to finance systems</li><li>Maintenance of detailed billing schedules</li><li>Liaison with service technicians to collate billing information</li><li>Highlight and escalates process gaps and suggest solutions</li><li>Manage daily workloads in relation to the SLAs in place</li><li>Maintain a high level of accuracy whilst meeting strict deadlines</li><li>Develop good relationships with all business and external stakeholders</li><li>Works with the business front line to improve the quality of information</li><li>Is supportive and/or positive of colleagues accountable for delivering against own role description and team deliverables</li><li>Participates in daily meetings and shares ideas and issues</li><li>Uses experience to solve current problems</li></ul><h3>Requirements</h3><ul><li>Previous experience working in a billing environment</li><li>Experience of using Microsoft Excel formulas</li><li>Good interpersonal and teamwork skills</li><li>Knowledge of billing governance</li><li>Be able to motivate self</li><li>Be professional and positive</li><li>Financial accounting knowledge</li></ul><h3>Benefits</h3><ul><li>Additional opportunities to earn more with regular bonus</li><li>Salary grading system – linked to performance for those keen to develop their career within our business</li><li>Opportunity to contribute to a Private Healthcare scheme</li><li>Enrolment in our company pension scheme</li><li>Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards</li><li>Leads Commission scheme available – although this isnt a sales job, we appreciate and reward you for passing on sales leads</li><li>Employee Assistance Programme (EAP) – free to access and available 24/7 to you, your family, and friends</li><li>Long service recognition – includes an extra five days of annual leave entitlement after five years of service</li><li>Refer a Friend – earn up to £1,000 for referring someone to work for Rentokil Initial</li></ul><p>Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.</p></div>