Grade F, scp17 £30,060 to scp23 £33,366 per annum
Permanent
You will need to be educated to A-Level standard of English and Maths or have equivalent knowledge. You also need to have experience in a supervisory or team leader role in a contact centre environment.
The Role
We have a new, exciting Help Desk Team Leader opportunity within our Corporate Property team, to lead a small team of 2 Help Desk Administrators to provide an effective and efficient repair reporting service across a variety of council-owned property.
You will be responsible for both the leadership of your team, and the delivery of brilliant service to our customers, ensuring the Help Desk Administrators are able to respond efficiently by logging, allocating and managing reactive service requests, proactively updating customers, and completing any administrative support. You will also be required to play an active part in the delivery of the Help Desk Service during periods of high demand or staff absence.
This role is a hybrid working role, working in the office three days a week. Your hours will be 8:30am - 4:30pm, Monday to Friday.
About You
You will have experience in a supervisory or team leader role in a contact centre environment and be able to effectively prioritise tasks, especially when under pressure. You will need to be customer-focused with excellent communication skills, able to motivate and inspire a team, have an eye for detail, and can set and manage targets.
Knowledge of facilities management or building maintenance is a benefit, but not essential, and full training can be provided.
About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.
Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses, and healthy, engaged residents.
As an employer, we want to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.
Our Values are really important to us, read all about them below, along with all our great staff benefits, the job description/person specification for the role, and the important legal bits, and our Top Tips too.
Ready to apply? Then please click Apply and upload your anonymised CV and covering letter discussing your relevant skills and experience and explain how you believe they make you a strong fit for this role.
Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply.
This post is a designated customer-facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.
For more information about working for Bolton Council, please see greater.jobs; for advice and support with your application, contact recruitment@bolton.gov.uk
#J-18808-Ljbffr