Visitor Experience Assistant - Loch Leven (Part-Time)
Reference : JUL20256973
Location : Loch Leven
Contract : Permanent
Hours : Part Time, 18.75 hours (2 1/2 days) per week. The ability to work on a weekend on a regular basis is important to this role
Salary : £24,571.00 - £26,231.00 per annum, pro rata
Benefits : Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave (Pro-Rata)
Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world? We are looking for an enthusiastic and hard-working people person, to help deliver excellent visitor experience at RSPB Loch Leven.
RSPB Scotland Loch Leven forms part of the Loch Leven National Nature Reserve and is made up of important wetland and woodland habitats. Ospreys, marsh harriers, and swallows visit us in the summer, and up to 20,000 pink-footed geese fly in from Iceland each autumn to spend winter around the loch. Red squirrels are residents of our woodland. We offer a great day out for families, nature lovers, and wildlife watchers and can be easily accessed from the Loch Leven Heritage Trail which brings many walkers and cyclists to the site.
About the Role
Our work in the visitor centre requires regular weekend working (2 out of 4 weekends a month).Full induction and training would be provided, with opportunities to learn about the running of a busy visitor centre and nature reserve operation.
You will be able to communicate well with our visitors and offer excellent levels of customer care. Working closely with the Visitor Experience Manager, you will support our meet and greet operation, welcoming visitors to the reserve, help manage the Loch Leven social media accounts, support and deliver events (with a particular focus on family self-led trails) and support the team of visitor experience volunteers. You'll help ensure that excellent standards of site presentation and visitor service are delivered and maintained. You'll bring creativity to this role, coming up with new ideas to provide an excellent visitor experience.
Whilst a driving licence is not essential, there is no public transport to the reserve, so the ideal candidate should be able to travel to the site without difficulty.
Essential skills, knowledge and experience:
GCSE or Highers Maths and English or equivalent
Computer literate.
Enthusiastic approach to work.
Excellent verbal and written communications skills.
Ability to plan and prioritise workloads.
Multitasking skills
Problem-solving skills and ability to work on own initiative.
Ability to manage and respond quickly and positively to customer needs and feedback.
Ability to work as part of a team.
Desirable skills, knowledge and experience:
Experience of working at a visitor attraction
Experience in managing social media accounts
Experience of running and supporting events
Knowledge of wildlife and conservation.
Closing date: 23:59, Mon, 29th Sep 2025.
We are looking to conduct interviews for this position on the 10th of October - you will be called for interview around the 3rd of October.
Interested ?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
As part of this application, you will be asked to upload your CV and complete a short form. In the short form there will be cover letter section where you can explain how you meet the criteria set above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on natures side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
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