Principal Consultant at Euro London Appointments
Customer Services - EMEA up to £25K + benefits - Swansea area (hybrid)
We have an excellent opportunity to join this exciting multinational at the forefront of technology looking for a Customer Services Advisor. You are required to speak fluent English to C1 level, both written and spoken and an additional European language, Dutch, German, Spanish etc.
You will join their busy international team supporting EMEA customers via phone and email alongside some UK and international travel to specific events.
Some of your key responsibilities will be:
* First point of contact for all EMEA customer enquiries
* Liaising with teams regionally and globally in relation to customer service issues, providing advice, guidance, and support to both sales team and clients across the EMEA region.
* Responding to customer requests in a timely manner via email or telephone.
* Logging, updating, and creating tasks through the ticketing system as and when required.
* Process payments over the telephone with customers.
* Checking invoices on behalf of billing and providing customer updates as required.
* Liaise with customers regarding all queries pertaining to events, registration, and payments.
* Provide basic technical support and account administration across the EMEA region.
* Allocating leads to the sales team for verification.
* Occasional travel to London Events to assist the Event Managers
The ideal candidate will have:
* Fluency in English and an additional fluent EU language
* Experience dealing with customers
* Administration experience, Microsoft office knowledge
* Available to work 3 days in office 2 from home
* Available to work full time and to start ASAP
* Great telephone manner
* Courteous and professional, thriving in a customer services environment
Please note that we can only consider applicants who already hold a full UK work permit.
Euro London Appointments is an equal opportunities employer and welcomes applications from all qualified candidates.
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