Customer Service Agent- Near Pontypridd- £24,500
Yolk Recruitment are seeking passionate Customer Service Agents, your mission will be simple: deliver brilliant customer service every single day. We are working exclusively with a company in financial services near pontypridd.
You'll be at the heart of our customer interactions-offering guidance, resolving issues, and providing a positive experience at every touch point. You'll be working within a supportive contact centre of around 20 team members, where collaboration is key. You will receive of in-depth training to set you up for success.
What you'll be doing:
* You'll help customers understand their finance agreements over telephone, email and via other platforms
* You will be working resolving queries quickly and confidently
* If you directly cant support with someone you will liase internally to ensure customers satisfaction.
What experience will you need:
* Ideally, experience in customer service ideally speaking to customers on the telephone.
* Strong listening and communication skills
* The ability to stay calm and solve problems efficiently
* Good organisational and time management skills
* A team-first attitude and a willingness to learn
* Bonus: Knowledge of the motor finance industry
What You'll Get in Return
* Salary of £25,500
* Mon-Friday working hours.
* 26 days holidays plus bank holidays
* A permanent, full-time role on site (with options for hybrid in the future)
* Private medical cover
* High street discounts
* Ongoing career development and growth opportunities
* Its an easily accessible location, with train/bus links and free parking.
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