Specialist – Neighbourhood Housing (Income) – Guildford Borough Council
A self‑motivated, enthusiastic professional with excellent communication and customer‑service skills will join the Neighbourhood Housing, Income Collection Team as a Front‑Line Housing Income Specialist. The role is at the core of the Council’s comprehensive housing and income service and involves acting as the first point of contact for residents in a defined geographic area within Guildford.
Pay Range
£33,699 – £42,272 per annum (37 hours per week) plus essential car‑user allowance.
Responsibilities
* Collect rent income and associated charges within a defined area.
* Act as the first point of customer contact, managing sensitive issues in a pressurised environment.
* Balance enforcement with support, maintaining effective communication with tenants.
* Negotiate and resolve disputes, demonstrating assertiveness in difficult situations.
* Provide debt and welfare‑benefit advice where applicable (desired experience).
Qualifications
* Self‑motivated, enthusiastic, and a good team player.
* Excellent communication and customer‑service skills.
* Strong problem‑solving and negotiation abilities.
* Experience giving debt advice and/or welfare‑benefit advice is desirable.
* Excellent organisational and time‑management skills.
Benefits
* Agile working and progressive pay.
* Highly competitive annual leave allowances.
* Flexible working arrangements.
* Staff discount scheme.
* Membership of the local government pension scheme.
Contact
For further details call Joanne Figg, Income Manager at (01483) 444280 or 07970 518815.
Application Details
Closing date for applications: 19/12/2025
Interview and test: week commencing 05/01/2026
Equal Opportunity Statement
We are an equal opportunity and Disability Confident employer and value diversity. All employment decisions are made on the basis of qualifications, merit and business need. Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and post‑holders to share this commitment. To fulfil this commitment we have robust systems in place for the safe recruitment of staff and volunteers.
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