Staffing OfficerLocation: Old Trafford / Carrington Training Ground
At Manchester United, we believe that excellence on the pitch starts with excellence off the pitch. Our team thrives in a high-performance environment, united by a shared passion for success. We aim to elevate the standard of performance through collaboration and continuous growth, creating a space where everyone can contribute their best to our common goals.
We work together at our iconic Manchester United offices, enabling connection and innovation as we look ahead to what we can achieve as a global football club. We are excited to bring in passionate people who share our vision and drive for success.
The Role:
The Staffing Officer is responsible for the end‑to‑end coordination, onboarding, deployment and ongoing management of a large operational workforce supporting matchday and event delivery across Welcome Team, Bag Drop and Car Parks, alongside the casual workforce at Carrington Training Centre (CTC).
The role ensures the right people are in the right place at the right time, delivering a safe, welcoming and efficient experience across all venues.
Responsibilities:
Workforce Scope
1. Oversee a casual workforce of approximately 280 staff across Matchday and Event operations (Welcome, Bag Drop, Car Parks)
2. Support circa 50 casual staff at Carrington Training Centre (CTC)
3. Focus on staffing across matchdays, events, training ground activity, and peak operational periods
Workforce Planning & Scheduling
4. Coordinate staffing requirements in line with matchday, event, and CTC operational plans
5. Develop and manage rotas for Welcome, Bag Drop, and Car Park teams
6. Support workforce planning for CTC casual staff based on venue activity
7. Ensure appropriate staffing levels, including contingency and resilience planning
Casual Recruitment & Onboarding
8. Manage the end-to-end onboarding process for all casual staff, including right-to-work checks, contract issuance, inductions, and system/payroll setup
9. Maintain accurate workforce records and ensure full compliance with employment requirements
10. Deliver a timely and efficient onboarding process aligned with operational deadlines
Operational Delivery & Management
11. Act as the central coordination point for staffing on matchdays and events
12. Manage live operational challenges, including absences, last-minute changes, and redeployment
13. Support venue managers and supervisors with day-to-day staffing queries
14. Ensure staff are effectively briefed, deployed, and aligned with operational expectations
Carrington Training Centre Support
15. Work closely with the Venue Operations Manager – CTC to resource training ground activity and events
16. Manage casual staff availability and deployment for Carrington operations
17. Support the continued growth of CTC events and activity
18. Drive consistency between stadium and CTC staffing processes
Engagement, Performance & Retention
19. Act as the first point of contact for casual workforce queries
20. Support attendance management and engagement initiatives
21. Foster a positive, inclusive, and professional working environment
22. Provide workforce insights to support continuous improvement
Compliance, Systems & Reporting
23. Maintain accurate workforce data across scheduling and HR systems
24. Support payroll processes to ensure accuracy for casual and event staff
25. Ensure compliance with employment legislation, safety standards, and operational procedures
26. Produce reports on headcount, utilisation, and staffing risks
The Person:
Skills and Competencies
27. Experience coordinating large seasonal, casual or event‑based workforces
28. Strong organisational and scheduling capability
29. High attention to detail, particularly around compliance and onboarding
30. Ability to work calmly in live operational environments
31. Strong communication and stakeholder management skills
32. Confidence working across multiple reporting lines
Key Attributes:
33. Operationally focused and solution‑oriented
34. Highly organised with excellent time management
35. Comfortable managing high volumes of staff
36. Flexible and adaptable to variable working patterns
37. Strong sense of accountability and ownership
Our Values:
Badge – Earn the badge, every day. Respect our history and heritage. Be best in class and deliver to the standards expected of Manchester United. No one is bigger than the club.
Bravery – Be bold, be brave, and take calculated risks. Do things differently and innovate. Lead by example and do what’s right for the club, even when it’s hard.
Spirit – Embody the spirit of Manchester United. Show strength of character, act with passion, and fight back, no matter what.
What We Offer:
At Manchester United, we recognise that our people are at the heart of our success. That’s why we offer a range of rewards designed to support your professional and personal well-being:
38. Annual Incentive Scheme to reward your dedication and hard work
39. 25 days annual leave (plus bank holidays) and an opportunity to purchase additional holiday days
40. Electric Vehicle scheme via Octopus and cycle to work scheme
41. Wellness Support with access to mental health resources, digital health checks, and & nutritionists through Aviva Digicare+ Workplace
42. Exclusive Discounts through our United Rewards platform, giving you access to exclusive deals from the club and partners
43. Gym Facilities in our onsite locations and opportunities for regular social events and team-building activities
44. Enhanced family Leave Benefits and policies
45. Enhanced Career Development with access to professional learning platforms like LinkedIn Learning, and internal training programs
46. A Supportive Work Environment that values diversity, equity and inclusion, and individual growth
Our Commitment to You:
We believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity, and inclusion sit at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Wednesday 13th May 2026.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please contact us, and we will be happy to discuss them with you.