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Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.
This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.
Overview
Join us as a Customer Service, Personal Banker in Newtown. This role is part-time (21 hours per week) and does not meet Skilled Worker visa sponsorship requirements.
* You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Proactively find ways to continually enhance our customer banking experience
* We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you’ll do
As the first point of contact in our branches, customers will be at the heart of your role, providing outstanding service in every interaction with high levels of accuracy to deliver a seamless and positive experience.
* Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
* Completing general banking requests such as payments, balance enquiries and transfers
* Helping customers understand the different ways they can bank with us and the range of services we can offer
* Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you’ll need
To be successful in this role you’ll need to be motivated and driven to develop your career with a customer-centric approach. Strong communication skills are a must to explain product benefits clearly.
* A passion for customer service and strong attention to detail
* The ability to thrive under pressure and continually improve service while meeting personal and branch goals
* Strong interpersonal skills and the ability to work well as part of a team
* The commitment to develop new skills and responsibilities
How we’ll reward you
You’ll join us on a competitive salary starting at £26,010, pro rata for the hours you work.
You’ll also benefit from:
* A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
* A generous holiday entitlement of 33 days, pro rata for hours worked
* A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our rewards and benefits page.
Your working pattern
You’ll need to be flexible in terms of the hours you work, typically during branch opening hours between 9am and 5pm, Monday to Friday with rotational Saturdays and some bank holidays.
Your learning journey
Your journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Finance and Sales
Industries
* Banking
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