We are seeking a dedicated and detail-oriented Parts Advisor to join our team. The ideal candidate will play a crucial role in ensuring that our customers receive the right parts and accessories for their needs.
This position requires excellent communication skills, strong organisational abilities, and a commitment to providing exceptional customer service. As a Parts Advisor, you will be responsible for maintaining accurate inventory records and assisting customers with their enquiries.
Responsibilities
- Assist customers in identifying and sourcing the correct parts for their vehicles or equipment.
- Maintain an organised inventory of parts and accessories, ensuring all items are accurately logged.
- Communicate effectively with customers over the phone and in person, providing clear information regarding parts availability and specifications.
- Utilise Excel to manage inventory data and generate reports as needed.
- Ensure that all customer interactions reflect professionalism and excellent phone etiquette.
- Collaborate with other team members to streamline processes and improve service delivery.
- Stay informed about new products and industry trends to better assist customers.
Experience