Overview
Aftersales Advisor - Burnley
Hours: Monday to Friday with shifts between 8am-5pm, 8.30am-5.30pm, 9am-6pm & 10am-7pm with 1 Saturday 08:30-12:30 shift per month
Salary: £26,000 + Bonus
AfterSalesAdvisor role: Working on behalf of the dealerships as an extension of the Service Department, to help create a positive and professional impression for new and returning customers who are interested in booking their vehicles in.
Responsibilities
* Make appointments for customers to come to site and follow up on vehicle purchases to ensure a full and complete customer experience.
* Predominantly handle inbound calls but also extend to making outbound calls, process internet enquiries and reply to customer emails.
* Provide efficient, informative, and detailed support to incoming customers.
* Update and maintain internal systems and processes to ensure accurate records are kept.
* Earning of commission through hitting target driven KPIs and mild upselling.
Requirements
* Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal. As the role is working within the Motor Trade; a good knowledge of the trade will be preferable but full training will be provided.
* You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner. A background within a similar sales position will be an advantage.
Benefits
* Training
* Company pension
* Employee discount
* Long Service Award
* Free onsite Parking
* 30 Days Holiday (Including Bank Holidays)
About Octane Recruitment
Consultant - Bethany Bishop
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter.
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
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