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We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.
This is what a career at River Island is like. And this is where yours starts.
Department: Retail Management
Employment Type: Permanent - Full Time
Location: Manchester Trafford Park
Workplace type: Onsite
Compensation: £25,500 / year
What We Are Looking For...
Responsibilities:
* COMMUNICATION
* Set up team briefs and communicate/cascade store actions and targets
* Check business communication channels and drive actions to achieve priorities
* Delegate accountabilities within the store team effectively
* Communicate and champion current business initiatives
* Provide clear and concise communication during store visits and management absences
* CUSTOMER FOCUS
* Work with management to enhance customer-focused culture and improve service KPIs
* Adjust approaches to meet customer needs and improve service
* OPERATIONS
* Create a safe working environment in compliance with health, safety, and retail risk legislation
* Support health and safety training and ensure completion
* Complete price events and promotional activities as per communication
* Drive delivery process and productivity to meet expectations
* Ensure daily replenishment and stock checks are completed timely
* Conduct stockroom walkthroughs and identify product opportunities
* VISUAL & COMMERCIAL
* Implement and maintain store layouts, sale launches, and visual merchandising standards
* Perform daily store walkthroughs to identify visual improvements
* Analyze data to identify opportunities and ensure store performance aligns with targets
* PEOPLE
* Support recruitment and onboarding of team members
* Develop and coach Sales Advisors with constructive feedback
* Handle difficult conversations professionally
* Support a culture of recognition and inclusivity
* COST & BUDGETING
* Monitor store performance and controllable costs
* Ensure adequate staffing levels to meet store priorities and KPIs
Behavioural Competencies:
* ACCOUNTABILITY: Take responsibility for store operations and adhere to policies
* DRIVES ENGAGEMENT: Motivate and recognize team efforts
* DRIVES RESULTS: Achieve results consistently and maintain high standards
* EFFECTIVE COMMUNICATION: Adapt communication style to others’ needs
* PLANNING & PRIORITISING: Organize work to meet goals efficiently
* PROBLEM SOLVING: Use analytical skills to resolve issues and identify opportunities
This Is For You...
* Discount - 50% staff discount & uniform allowance
* RI Rewards - Benefits, discounts, financial advice, wellbeing solutions, and bonus schemes
* Island culture - Kindness Cupboards and support through Retail Trust
* Family Hub - Support for various family setups, including maternity, paternity, adoption, and fertility treatments
* Giver Island - Give as you earn scheme, dedicated days, and matched funding
* Opportunities - Career progression and skills development
* Pension - Contributory private pension scheme
* Holiday - 28 days paid holiday including Bank Holidays, with options to buy more
Keeping You Safe...
At River Island, we are committed to safeguarding all employees and promoting British Values such as democracy, the rule of law, individual liberty, and mutual respect. We fulfill our obligations under the Prevent duty to prevent extremism in our business.
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