JobTitle:In Room Dining (IRD) Coordinator
Department:Food & Beverage
Inspired and Supported by:In Room Dining Manager
Salary: £36,667 including service charge
Your purpose will be:
As a inroom dining coordinator you will beresponsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephoneor verbally, processing these orders accurately and timely using the POS terminal. Making sure to communicatewith the supervisor, butlerand chef on duty regarding the orders and any special requests.
You will be accountable for:
Communicatingwith various other departments,usingMicros &RMS appforroom clearance, room changes, checking status of the roomsand amenitydelivery.
Printingdailyreports
Updating VIP list
Assisting the department withany otheradministration andanyother duties as and when requested
Assisting the IRD manager with achieving high scores onvariousguest satisfaction surveys, recognizing repeat guests and following standard procedures
Your key responsibilities & contribution will be:
Answering all telephone calls and prioritising these calls
Directlydealing with guestrequests and orders thatmust be donecourteously, efficiently and promptly
Havinggood knowledge ofinroom diningmenusand on-going promotionsand offeringin other F&B outlets
Providingrecommendations and suggestions to guests uponrequests
Be knowledgeable of all services, facilities and products offered by the hotel
Consider the satisfaction of all guests by ensuring prompt, courteous andefficient service at all times
Pay attention to guest orders, and know the menu thoroughly
Write down all informations clearly and highlight special requests.
Communicate with the kitchen regarding menu questions, the length of wait, and product availability
Giving approximate delivery time to the guest according tothetime evaluation system established by the Outlet Manager and the Sous Chef.
If the order has not been sent up by time,placing a callto the guest to apologies andtore-evaluate the delivery time.
Ensure correct posting in POS system for communication to the service and kitchen department, including all information including allergen anddietaryrequirements
Assist the department to drive guest satisfaction by providing consistent guest experiences.
CoordinatingIRDWaiter/ Waitress`sand the butlers
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries, complaints and all issues in a professional manner.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Ensure proper handover is given to the next shift and also to the IRD manager.
Report cleanliness and maintenance issues to the immediate supervisor
Ensure that the IRD officeand surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Perform any otherreasonable duties and responsibilities as assigned.
Qualifications What you will need to do this role:
Essential:
Ability to communicate with the guests andanticipatetheir needs.
Ability to smile and diffuse anger naturally.
Should havevery goodtelephone etiquettes.
Have an enthusiastic and positive personality.
Profound knowledge of customer service
Knowledge of food and beverage products.
Desirable:
Hotel Management diploma holder or similar qualification.
2 to 3years experience in similar role in a similar 5* hotel.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information Whats in it for you?
Competitive salary and additional service charge
Life insurance and pension
31 days of holiday (including public holidays)
Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
20% off at other Gordon Ramsay restaurants and Restaurant 1890
Free stay for two at The Savoy after successful probation
Colleague restaurant, gym, interfaith prayer room and wellness room
Laundry services
Cashback for wellbeing/healthcare expenses; HSF & Perkbox
Employee assistance program
Virgin Active and The Gym Group membership discounts
Cycle-to-work scheme
Season ticket loan for commuting
Annual optician reimbursements of £100
Local discounts for F&B and retail
TPBN1_UKCT