Comprising the SEC Centre, SEC Armadillo and the OVO Hydro, the Scottish Event Campus (SEC) is Scotland's premier venue for events, gigs, conferences, and exhibitions. We enjoy an enviable reputation as one of Europe’s most prestigious venues with the OVO Hydro consistently ranked in the top 3 busiest venues in the world, attracting over 2 million visitors per year.
As a Customer Journey Assistant, you will be responsible for working as part of the Customer Experience Team to help deliver the following:
* Provide daily operational and administrative support to the Customer Journey team and assist in the delivery of campus-wide visitor services.
* Support the preparation and coordination of customer journey activations, accessibility services, and event operations.
* Maintain stock levels of signage, equipment, and accessibility tools at customer service touchpoints.
* Respond to customer, visitor, and stakeholder enquiries in a timely and professional manner.
* Contribute to monitoring and maintaining high service standards, ensuring the SEC remains an accessible and welcoming environment for all.
Key attributes:
Our ideal candidate is a motivated, reliable and professional individual who takes pride in their work and is committed to excellence. They are a strong communicator and a natural team player, with a proactive attitude and the ability to adapt to changing priorities within a busy environment.
* Customer Focus – Demonstrates a strong commitment to delivering outstanding service and improving the visitor journey.
* Attention to Detail – Ensures accuracy and consistency in all administrative and operational tasks.
* Teamwork – Works collaboratively with colleagues across departments to ensure a seamless customer experience.
* Adaptability – Comfortable working in a dynamic, fast-paced environment and flexible to meet changing demands.
* Communication – Clear and professional in interactions with both internal and external stakeholders.
* Problem Solving – Able to think on their feet and assist in resolving visitor queries or operational challenges.
* Inclusivity – Aware of accessibility needs and committed to delivering services that are welcoming and inclusive to all.
This is a hands-on role that requires excellent organisational skills, a proactive mindset, and a strong customer focus. The successful candidate will be confident in working with a variety of people and contributing to the day-to-day running of visitor services and accessibility across a large-scale, live event environment.