Job Description
Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.
Main Responsibilities
* Answers calls promptly and professionally, listens attentively to the customers, understands and fulfills their needs;
* Responds to the customer’s inquiries in a timely manner;
* On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by the Manager;
* Takes necessary action to resolve customer service issues in a timely manner and follows up and verifies commitments are met afterwards;
* Proactively suggests associated and/or alternate products as needed;
* Promotes focus product items to generate incremental sales;
* Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
* Maintains up-to-date technical knowledge on various product lines and broadens system knowledge.
Requirements
* One (1) to three (3) years of industry experience preferable, or a combination of relevant professional training and experience;
* Good English communication skills written and spoken;
* Demonstrated people skills;
* Excellent organizational skills;
* Knowledge of products and services sold within our market;
* Must be customer service driven;
* Good knowledge of MS Office (Word, Excel, Outlook).
Benefits
* Flexible group insurance plan customizable to your needs;
* Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP);
* Group RRSP with employer contribution and TFSA;
* Postsecondary Scholarship Program for our employee’s children;
* Years of Service Recognition Program.
Annual profit-sharing offered to all in addition to our competitive compensation. A strong national network offering real opportunities to grow: our people make the difference.
Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.
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