Debt Recovery Specialist (hybrid) Monday to Friday 8.30am – 5.30pm Hale, Manchester £15.25 per hour Temporary ongoing We are looking for a Debt Recovery Specialist to join our client’s team in Hale, Manchester. You will be responsible for managing and recovering outstanding debts owed to the company by customers. Key Responsibilities Proactively contact customers with overdue accounts via phone, email, and letters. Negotiate repayment plans in line with company policies and regulatory guidelines. Monitor and track outstanding debts, ensuring timely follow-ups and escalations. Liaise with external debt collection agencies and legal representatives when necessary. Identify patterns in non-payment and recommend strategies to reduce future debt. Maintain accurate records of all interactions and payment agreements. Ensure compliance with industry regulations, including GDPR and FCA guidelines. Provide regular reports on debt recovery performance to senior management. Support vulnerable customers with tailored repayment solutions. Work closely with internal departments such as Customer Service and Billing to resolve disputes. Key Skills & Competencies Excellent negotiation and communication skills. Strong problem-solving abilities with a results-driven mindset. Ability to remain professional and empathetic in difficult conversations. Strong organisational skills and attention to detail. Knowledge of relevant debt recovery regulations and compliance standards. Proficiency in Microsoft Office and debt management software. Qualifications & Experience Previous experience in debt recovery, credit control, or collections (preferably within utilities or financial services). Knowledge of industry-specific regulations (e.g., Ofgem, Ofwat, FCA guidelines). Experience working with CRM and debt recovery systems. Legal knowledge relating to debt recovery processes is advantageous