Job Description
JOB TITLE: Sales Office Manager
Location: Mid Wales – Hybrid 3 Days Office, 2 Remote.
Salary: £45,000 – £55,000 + Company Bonus, BUPA, 8% Employer Pension.
Job Type: Permanent, Full-time
Sector: Sales & Operations Management
About the Company
Our client is a long-established UK distributor and manufacturer of specialist, high-reliability electronic components. With over 50 years of experience, they are a trusted supplier to customers in defence, aerospace, rail, industrial and harsh-environment sectors. Their reputation for quality, technical expertise and customer service has made them a leading name in their market.
This is a family run business offering lifelong careers in a supportive and encouraging environment. You will be working out of a specially converted Grade 2 listed building in a stunning part of Wales.
Regular “staff treats”, flexible approach to working and owners who really understand the success of the business sits on the happiness & motivation of its employees.
About the Role
As Sales Office Manager, you will take responsibility for managing the internal sales team, ensuring seamless operations, high-quality customer service, and effective coordination with external sales colleagues. This role requires a strong leader who can motivate, coach and develop staff, while also supporting strategic sales initiatives and maintaining strong relationships with customers and suppliers. Hybrid working is available, but you must be based on-site in Llanwrtyd Wells at least three days a week.
The key requirements for this Sales Office Manager role are:
1. Lead and develop the internal sales team, fostering a collaborative, high-performance culture
2. Oversee day-to-day operations including enquiries, quotations and order processing
3. Ensure efficient communication between internal and external sales teams
4. Maintain and grow relationships with key accounts, supporting customer satisfaction and retention
5. Liaise with suppliers to resolve challenges and deliver a seamless service
6. Support senior management with sales strategy, reporting and KPI monitoring
7. Identify process improvements to enhance efficiency and customer service delivery
Experience required for this Sales Office Manager role are:
8. Proven experience leading an internal sales or customer service team
9. Strong B2B sales or account management background
10. Excellent organisational and people management skills
11. Skilled communicator, able to lead by example and motivate others
12. Proficiency in CRM systems, reporting tools and Microsoft Office
13. Willingness to be based in Llanwrtyd Wells at least three days per week
14. Full clean UK driving licence
Desirable knowledge, skills and experience for this Sales Office Manager role are:
15. Background in electronics, engineering or other technical product sales
16. Knowledge of ISO, AS, BS or CECC quality standards
17. Experience in quality-critical industries such as defence, aerospace or rail
Package and Benefits of the Sales Office Manager role:
18. £45,000 – £55,000 salary plus performance-related bonus
19. 25 days’ holiday (increasing by 5 days after 5 years’ service)
20. Flex-time system with the ability to build and take hours when needed
21. Company pension scheme (8% Employer)
22. Career progression and professional development opportunities
23. Hybrid working – 3 days in office, 2 days from home