£14,918.80 for your first year, then could increase depending on your age
37 hours 30 minutes a week
2 years
Summary
As an IT apprentice with Rushcliffe Care Group, you will support the head office with basic IT tasks, including setting up equipment, troubleshooting issues, maintaining hardware and software, and assisting users. You will work under supervision while completing a formal IT apprenticeship qualification with Loughborough College.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
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Salary may be reviewed on completion of probation – probation period of 6 months with an option to extend of 3 months if required.
Training course
Information communications technician (level 3)
Hours
Monday-Friday 8.30am- 4.30pm
37 hours 30 minutes a week
Duration
2 years
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Assist with setting up and configuring IT equipment (PCs, printers, phones)
* Provide first-line technical support to staff in person and remotely
* Log and track IT support requests using the internal system
* Help maintain hardware, software, and user accounts
* Support routine maintenance tasks such as updates and backups
* Assist with onboarding tasks, including setting up new user profiles
* Maintain accurate IT asset and inventory records
* Escalate complex issues to senior IT staff when needed
* Support wider digital and system projects where appropriate
* Follow data protection and IT security protocols at all times
Where you'll work
Thorpe House
Knightthorpe Road
Loughborough
LE11 4JS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LOUGHBOROUGH COLLEGE
Training course
Information communications technician (level 3)
* A mixture of blended learning in the workplace and taught delivery every Friday at the Loughborough College
* Diarised visits from dedicated Trainer/Assessor
* On-the-job training
* Off-the-job training
Requirements
GCSE in:
English and Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills
* Non judgemental
About this employer
Rushcliffe Care Group is a well-established provider of health and social care services, with over 35 years of experience supporting some of the most vulnerable people in society. The group operates a range of nursing and specialist care services across the Midlands, focusing on learning disabilities, mental health, and complex needs. Rushcliffe Care is committed to delivering high-quality, person-centred care through its core values: Reputable Care, Respect and Compassion, Robust Communication, and Real Commitment.
Company benefits include workplace pension, ongoing training and development, free on-site parking at most locations, and long service recognition.
After this apprenticeship
The role is expected to progress into a Junior IT position upon successful completion of the apprenticeship and a satisfactory employment record, supporting long-term succession planning within the department
The contact for this apprenticeship is:
LOUGHBOROUGH COLLEGE
The reference code for this apprenticeship is VAC1000338383.
For additional information regarding this role contact the HR Team on 01509 219 605
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