We're delighted to be recruiting for a superstar Reception Manager to join our team at Peggy Jean at Riverside Green in Richmond with experience in a fast paced, high end restaurant environment.
WHO WE ARE
Peggy Jean, our lovingly restored former Jesus College Oxford barge, enjoys unparalleled views of the Thames, Richmond Bridge and Richmond Riverside. A stunning water-top dining destination, the historic barge and sun trap pontoon combines quintessential Oxford College Boat race charm with relaxed and inspired Aussie beach club vibes. It makes an ideal location for a lazy weekend brunch with friends or a summer sunset dinner. On board there is an intimate bar and dining space perfect for a cosy evening. The venue is home to twin Gozney clay ovens meaning a special menu of freshly baked pizzas, fresh calamari and day boat fish, sharing Tomahawk steaks - all cooked over fire, Aussie BBQ style.
WHO YOU ARE
We're looking for someone with a big, warm personality and a can-do attitude who is strong under pressure and can manage the daily flow of customers.
Someone who goes the extra mile to create guest experiences and greets our guests with the warmest of welcomes when arriving at our venue.
Being the first point of contact this role is crucial to our guests' experience. Someone who thrives in a busy service and who takes initiative to solve challenges and create systems to drive efficiencies. We are looking for someone who can multitask and jump into other areas.
This is a role for someone who enjoys multitasking and always staying focused and busy, someone that ensures that all guests are personally attended, and to create an exceptional first and last impression during their time in our premises.
Previous Res Diary booking experience would be preferable but not essential.
Job description.
Greeting guests as they enter in a friendly and warm manner on tone with our brand.
Organising table bookings for the day before peak times to maximise covers.
Providing guests with menus and answering any initial questions.
Seating guests at tables or in waiting areas.
Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
Engaging with guests to ensure they're happy with food and service.
Responding to complaints and helping to resolve them (via email, phone and in person)
Answering phone calls, taking reservations and answering general questions.
Have good knowledge of our menu.
Helping out with other positions in the restaurant as needed.
Providing great customer service.
Aiding in VIP and large group bookings
Helping on events with the event management team
Following up preorders and liaising with the kitchen and restaurant management.
Sending feedback to the Central reservations department on issues and diary management.
What we offer our staff.
25% off food and drink at any Daisy Green Collection venue with friends
Complimentary drink after shift
Staff food and coffee while on shift
Two great parties a year
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