Job Title: Cyber Security Specialist - MSP Location: Manchester or Newbury Salary: £45,000 - £50,000 per annum Job Type: Permanent, Full Time At Netteam tX, we deliver tailored IT, cloud, cybersecurity, and automation solutions to over 120 clients across the hospitality and SME sectors. As a dynamic and people-focused MSP, we're proud of our culture built around continual learning, collaboration, and innovation. We don't just support businesses - we shape how they stay secure, agile, and competitive. We are now looking for a talented Cybersecurity Lead / Specialist to join our growing team and take ownership of our cybersecurity offering. This is a hybrid, hands-on role that blends strategy with technical implementation - ideal for someone who wants to drive real impact across both internal and client environments. You will be the primary point of expertise for all things cybersecurity at Netteam tX, bridging the gap between strategic planning and operational execution. Working closely with internal teams, clients, and our commercial function. You will be responsible for managing our cyber stack, reviewing and responding to reports and alerts, guiding the helpdesk with remediations, supporting pre-sales engagements, and ensuring we maintain best-practice security standards. Responsibilities: Cybersecurity Stack Leadership: Design, manage, and evolve a comprehensive security stack tailored for SME and hospitality clients Administer tools such as CrowdStrike Falcon, RoboShadow, Microsoft Defender, ThreatLocker Evaluate and onboard new security technologies; liaise with vendors Lead technical onboarding of cyber tools for both internal and client deployments Incident Response & Threat Management: Develop and own incident response playbooks Act as the lead escalation point for live security incidents Analyse alerts, threat intelligence, and forensic data from platforms like CrowdStrike and RoboShadow Conduct root cause analysis and manage remediation Compliance, Risk & Certification Support: Guide clients through Cyber Essentials/CE, ISO 27001, and PCI DSS frameworks Perform regular risk assessments, policy audits, and technical documentation Ensure evidence gathering, hardening practices, and governance alignments are audit-ready Monitoring, Reporting & Visibility: Produce internal and client-facing reports detailing security posture, incidents, and improvements Track remediation tasks and present summaries during QBRs and client meetings Highlight vulnerability trends and recommend action plans Pre-Sales & Client Engagement: Support pre-sales with risk assessments, scope definition, and technical advisory Work alongside account managers to position and renew security services Deliver cyber awareness training, audits, and recommendations to clients at technical and board level Training & Internal Enablement: Act as the cybersecurity subject matter expert across the business Train the helpdesk team on triage and remediation best practices Create runbooks, SOPs, and escalation workflows About you: Essential Skills & Experience: Proven hands-on cybersecurity experience in an MSP, MSSP, or consulting environment Strong working knowledge of: CrowdStrike Falcon - policy config, triage, alerting RoboShadow or similar - vulnerability workflows Microsoft Defender, Conditional Access, MFA, Secure Score Familiarity with frameworks: Cyber Essentials Plus, ISO 27001, PCI DSS Incident response experience with real-world investigations Understanding of identity security, patch management, and user awareness training Excellent written and verbal communication - able to simplify complex concepts for clients Confident producing clear documentation and reporting Desirable Skills: Certifications: Security, SC-200, CEH, ISO 27001 Lead Implementer, PCIP Penetration testing or red teaming exposure Experience with SIEM/SOAR platforms (e.g., Microsoft Sentinel) Familiarity with MSP toolsets (Autotask, IT Glue, Rewst) or automation experience Personal Attributes: Friendly and professional Excited about tech and thrives on developing understanding of new technologies Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients Recognises the importance of frequent and clear communications Feel that every day is a day of learning Disciplined, with the ability to priortise and execute tasks under pressure Harnesses pressure to deliver results Why join us? We make work life balance a normal, not a benefit A fun and productive place to work Great team of people to work alongside Workplace Pension Comprehensive in-house and external training offered Competitive salary that reflects your skills and experience Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience of: ; Cybersecurity Engineer, Cybersecurity Team Lead, Cybersecurity Manager, Security Engineer, Network Security Engineer, Information Security Analyst, Security Architect, Cybersecurity Specialist, may also be considered.