ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
Are you an individual who thrives in a dynamic environment and is dedicated to maintaining the smooth operation of planned repairs? If so, then the Guinness Partnership are seeking a Area Planner to join our South Coast based team on a full time, permanent basis.
Our company ethos is to improve people's lives by providing decent, safe, and high-quality homes and services. Help us to serve this mission by joining our crucial repairs team.
Reporting into the operational support manager the successful candidate will be providing an effective planning service for our trade operatives work schedules to ensure all operating needs and customer requirements are met.
We operate a hybrid working model with a 3 day office requirement at our admin site in Havant.
Key Responsibilities
Resource Planning: Providing effective planning of regional operatives diaries working closely with the regional operational team to support the achievement of operational KPIs.
Scheduling: Maintaining the scheduling system and provide internal and external customers with timely and accurate information.
Communication: Liaising with customer service colleagues in relation to appointments and updating of all systems when operatives report issues.
GDPR Compliance: Ensure that all customer data is processed in compliance with GDPR regulations.
Diary management: Provide an effective planning service of operatives diarys, working closely with the regional operational team to support the achievement of team KPIs.
Commercial Coordination: Working closely with the commercial team in relation to subcontractors purchase orders and variation orders to ensure continued value for money and commercial procedures are followed.
Health & Safety compliance: Take appropriate H&S measures to ensure the safety of yourself, customers and colleagues.
Role Criteria
Essential:
Experience of scheduling work.
Excellent organisational skills and the ability to manage multiple tasks & deadlines.
Experience with customer focussed roles, ensuring a high level of satisfaction.
Knowledge and understanding of GDPR regulations.
Ability to work under pressure and adapt to changing priorities.
Proven ability to work methodically, follow agreed procedures and accurately record data and information.
Experience of working with databases.
Knowledge of Health & Safety and safeguarding procedures.
If youre interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
Benefits
Holidays: We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
Competitive Pension Scheme: We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
Benefits Portal: We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
Performance Pay: Annual Performance Score bonus subject to eligibility
Life Assurance: For peace of mind Guinness provides three times salary life cover in the event of your death
Health Plan Options: There are a couple of health care schemes available depending on the post grade
VDU/DSE: Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
Additional benefits include:
Access to the Finance wellbeing portal
Professional subscription annual payment
Travel season ticket loan
Car lease scheme
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