Department: Catering
Reporting to: Bars & Concessions Operations Manger
Contract: Full Time
DIMENSIONS OF ROLE
Normal working hours will be 5 shifts of 9 hours rostered between Monday to Sunday, including one-hour unpaid lunch on each day worked: making a total of 40 working hours per week.
KEY PURPOSE OF ROLE
To co-ordinate a wide aspect of all match day bars & concessions operations & administration, including planning and delivery of a high-end, stadium F&B operation within Lords Cricket Ground. The role requires a high energy persona that can deal with large volume operations that move at pace whilst maintaining high levels of detail & customer service.
KEY TASKS AND ACCOUNTABILITIES
Responsible for the co-ordination of Matchday Picnic Hamper offer including maintaining website information, monitoring and responding to emails in the hamper inbox, inputting via our order systems back office and creating reports to suppliers and internal stakeholders.
Assisting in creation and maintenance of event/matchday information sheets including tariffs, allergens, menus, event run-sheets etc.
Assisting with all signage and tariffing in bars and food outlets.
Responsible for all bar keys, radios and tablets, ensuring they are fully functional and stored securely and correctly.
Assisting in the management of due diligence, checking licensing documentation and temperature record sheets and reporting back staff and manager feedback.
Monitor and report any maintenance issues and follow up actions as required.
Assisting with the co-ordination of the concessionaire operation including accreditation and booking contractors into the grounds visitor diary.
Assisting with the creation and maintenance of training documentation for members of the casual workforce.
Assisting with the compilation of financial and performance reports
Assisting with the selection of new product lines, developing the wider product range and benchmarking pricing against other venues.
Support non-match day operations when and where business requires.
Weekend rota applicable throughout the season.
To carry out any reasonable request as directed.
This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and/or at the discretion of management. Marylebone
VARIATIONS OF JOB RELATING TO MAJOR MATCHES
Attendance at all major match-days, including weekends, as required.
Ensuring the bars and concessions operation is running smoothly and assisting with issues as they arise.
Any other duties, whether in the department or elsewhere around the Ground, as required.
HEALTH AND SAFETY
Responsible for the safety of yourself and others through adherence to MCC (and legal) safety rules and procedures.
Report any unsafe practices, equipment or circumstances as appropriate.
Comply fully with relevant security policies and procedures.
PERSON SPECIFICATIONS SKILLS, EXPERIENCE AND QUALIFICATIONS
Excellent communication, presentation and interpersonal skills and the ability to establish relationships with a range of stakeholders, suppliers and customers.
An understanding of bar and cellar operations ideally backed with some exposure to these environments
Strong and administrative and organisational capabilities.
A clear understanding of the importance of excellent customer service and excellent telephone manner.
Initiative that allows for self-planning, prioritising and managing of workloads to meet deadlines.
Experience with working under pressure and multi-tasking whilst maintaining a high level of accuracy and detail.
Possess a strong level of IT skills with a strong understanding of Microsoft Office: word, Excel and Outlook in particular.
Desirable: A passion for food, beverage & new industry trends, Food hygiene Level 2, Personal License Holder
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