Assistant Store Manager – Bicester Village
Lead with Legacy. Inspire with Joy. Deliver with Purpose.
At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship.
We are now seeking a passionate and driven Assistant Store Manager. This is a unique opportunity to play a pivotal role in launching and shaping the success of our newest store in Bicester Villag - supporting the Deputy Store and Store Manager in delivering exceptional service, developing high-performing teams, and ensuring operational excellence.
Why Work For Us:
* Competitive salary + discretionary annual bonus
* 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days
* Up to 40% store and restaurant discounts
* Matched pension scheme and access to MyReward app for discounts on major retailers
* Career development opportunities across our iconic brand
* And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years
What You’ll Do:
* Partner with the Deputy Store and Store Manager to lead and inspire a high-performing team, ensuring exceptional customer experiences on the shop floor
* Spend the majority of your time on the sales floor, coaching, mentoring, and developing your team
* Support the delivery of the store KPIs including sales, customer satisfaction, compliance, and team development
* Drive commercial performance through effective planning, stock management, and visual merchandising
* Ensure operational excellence and adherence to company standards including health & safety, food safety, and due diligence
* Lead by example in managing customer feedback, complaints, and service recovery
* Support recruitment, training, and succession planning to build a strong and engaged team
What We’re Looking For:
* Proven experience in a supervisory or assistant management role within a premium or luxury retail environment
* A confident and inspiring leader with a hands-on, coaching-led approach
* Strong commercial acumen and a track record of achieving sales and operational targets
* Passion for food, heritage, and delivering extraordinary service
* Excellent communication and interpersonal skills
* Ability to remain calm and solution-focused in a fast-paced environment
* Flexibility to work across a variety of shifts, including weekends
Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire.
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.