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Supporting individuals to maximise their investment returns with certified gold
Company Description
AU Bullion Southwest LTD is dedicated to helping clients navigate the gold market with ease. We pride ourselves on assisting clients in making informed investment choices in physical gold through tailored, one-to-one services. Our experienced team supports both first-time and seasoned investors by providing expert advice on minimizing tax exposure and safeguarding investments. Our mission is to empower individuals to secure their financial future through the timeless value of gold by offering accessible and transparent avenues for gold acquisition and investment. We specialize in Gold Bullion Graded Coins, ensuring our clients receive the best guidance and support for their investment decisions.
Role Description
This is a full-time hybrid role for a Customer Service Lead Generation Agent at AU Bullion Southwest LTD, located in Kennford. The role involves daily interactions with potential and current clients to provide exceptional customer support. Responsibilities include handling customer inquiries, managing customer satisfaction, and ensuring a positive customer experience. The agent will also be responsible for prospecting new leads and maintaining client relationships.
* Full Time - 30/35hr week (Plus Overtime)
Qualifications
* Customer Satisfaction and Customer Service skills are beneficial
* Customer Experience skills are beneficial
* Strong communication and interpersonal skills are beneficial
* Ability to work independently and as part of a team
* Prior experience in lead generation or sales is beneficial
* Familiarity with gold investment products is a plus
* Experience with CRM systems (Zoho)
* 20 Days Annual Leave Plus Bank Holidays and Birthday
* Friendly and Supportive Work Environment
* Dedicated Desk + Work Space
Seniority level
* Entry level
Employment type
* Full-time
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