We're looking for a part-time Online Customer Service Assistant to join our small, friendly team at TreatBox – a brand built around thoughtful gifting, beautiful packaging, and making someone's day a little brighter.
This is an office-based role focused on online customer support via email and phone.
You'll be primarily handling email enquiries (approx. 90%) and occasional phone queries (approx. 10%). There is no face-to-face customer service, no retail counter work.
Please note: This is not a sales, social media, or warehouse packing role – it is a dedicated online customer support position. However, during quieter periods, you may be asked to assist the warehouse team with packing orders.
***Applications without a cover letter will not be considered***
What the Role Involves
* Responding to customer emails with care, accuracy, and empathy – this is the core of your role.
* Handling complex issues like delayed or missing parcels and upset customers calmly and professionally.
* Supporting customers on the phone when needed – always friendly, helpful, and solutions-focused.
* Editing orders, updating addresses, and managing order-related queries with attention to detail.
* Providing general admin support – printing orders, updating spreadsheets, and assisting with office tasks.
* Helping pack orders and in the warehouse during quieter customer service times.
* Writing gift messages - Must have neat handwriting.
* Able to work well under pressure and thrive in a busy, fast-paced environment.
* Being part of casual behind-the-scenes content (e.g., popping up in Instagram Stories – no content creation required).
What We're Looking For
* Excellent written English – essential for crafting thoughtful, professional responses.
* Proven experience in online customer service is essential, particularly in managing email and telephone queries.
* A calm, confident telephone manner – especially when handling complaints.
* Someone who genuinely cares about how TreatBox is perceived online and wants our customers to feel delighted.
* A proactive, positive attitude and a willingness to get involved in what's happening across the business – from new product launches to busy gifting periods.
* Organised, reliable, and self-motivated – with high standards and great attention to detail.
* A real team player who enjoys supporting others and being part of a growing, creative brand.
Hours & Availability
Working hours are between 8:00am – 4:00pm (Monday to Friday) and 8:00am – 1:00pm (Saturday). Saturday work is a required part of this role, with weekday shifts agreed based on availability and team needs.
Flexibility required during peak gifting periods (e.g. Christmas, Valentine's Day, etc.)
* Office-based – please note the warehouse can be cold during the winter months.
Why Join TreatBox?
We're a small business with a big heart. Every gift box we send is carefully packed to make someone smile, and we take the same care in how we treat our team. You'll be part of a supportive workplace where your voice matters, your effort is noticed, and there's room to grow as we grow. We also enjoy the little things – birthday celebrations, great coffee, and a close-knit atmosphere.
How to Apply - If this sounds like you, we'd love to hear from you. Please include a cover letter telling us a bit about yourself and why you'd be a great fit for the team. We receive lots of applications, so make yours stand out. Tell us what makes you the right person for the role
The role will begin with a 3-month probation period, during which we'll provide full support and training, with the view to extending into a permanent position if it's a great fit on both sides.
Job Types: Part-time, Temporary, Temp to perm
Pay: £12.21 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* On-site parking
Application question(s):
* Have you submitted a cover letter with your application?
* Are you available to work the hours advertised?
* Do you have previous experience in online customer service (handling emails and phone calls)?
Work Location: In person