Job Title: Library Experience Lead
The University of Surrey is seeking an enthusiastic and highly motivated individual to join Library and Learning Services (LLS) as our Library Experience Lead. This role offers an exciting opportunity to ensure the delivery of a first-class, inclusive, welcoming, and accessible library service and study environment for all users.
Responsibilities include:
1. Providing operational management of frontline services to enhance user experience.
2. Line managing the Library and Learning Advisor team.
3. Overseeing the enquiry management system.
4. Maintaining the daily operations of the library building to ensure a vibrant learning environment.
5. Responding to changing user expectations.
About you:
* You should be positive, proactive, and able to use your initiative and problem-solving skills.
* Effective communication skills and management experience are preferred.
* You should be able to work flexibly and collaboratively with various stakeholders.
* A commitment to diversity and inclusion is essential.
* You may be required to participate in frontline services and support outside standard hours.
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