As our Online Communities Specialist, you'll step into a newly created role where your experience in online forums and digital community support will make a real difference for people affected by motor neurone disease (MND).
You'll lead the development and delivery of our online community services, ensuring they remain safe, accessible, and people-centred. You'll take a forum with real potential and develop it into a professional, sustainable peer support service - building the systems, processes and relationships to support long-term growth.
Key Responsibilities
* Lead the growth, improvement and day-to-day delivery of online peer-support services
* Manage the forum platform, including configuration, security and performance
* Act as product owner, ensuring technology supports safe community connection
* Lead and coordinate online community support volunteers, including training
* Handle content moderation, complaints, conflict and crisis escalation
* Manage relationships with external suppliers and internal teams
* Ensure safeguarding, legal and regulatory compliance across the service
* Develop service policy, process and business continuity planning
* Analyse community data and contribute to service impact reporting
* Advocate for community needs while balancing organisational priorities
About You
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