Overview
As a Customer Support Specialist, youll provide post-sales technical assistance to customers. This includes installation, troubleshooting, issue resolution, and maintenance of our products and services. Youll work independently and contribute to improving support processes and customer experience.
Responsibilities
* Investigate and resolve technical issues using data analysis and log file review
* Reproduce customer issues in test environments and escalate when needed
* Provide support via phone and digital channels
* Advocate for customer needs during product development
* Share knowledge and support colleagues across the team
Qualifications
* Working knowledge of IT systems (e.g. databases, Windows, Linux)
* Curiosity and a proactive approach to learning new technologies
* Experience in technical support is helpful but not required
* Clear communication skills and a collaborative mindset
Company
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
Benefits
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Wellbeing programs
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work
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