Customer Advisor
Dealing with customers both face to face and on the phone
Cheltenham new site
£27-£30k
Tuesday to Saturday 8.30am-5pm
Great opportunity to make this your own!
What You’ll Be Doing
* Acting as the face and voice of the new Cheltenham site, greeting all customers and visitors.
* Handling customer enquiries in person, over the phone, and via email in a professional, friendly manner.
* Guiding customers through the full sales journey: from enquiry to tour to reservation to move-in.
* Converting leads into bookings and promoting units, contents protection, packaging and add-on services.
* Managing bookings, payments, move-ins, renewals and customer records through the CRM (HubSpot).
* Supporting the wider business by responding to sales calls and email enquiries for additional UK sites.
* Ensuring the facility is clean, secure, presentable, and fully operational at all times.
* Conducting daily site checks, including gates, units, lighting and security systems.
* Maintaining high standards of health & safety and ensuring full compliance with company procedures.
* Reporting maintenance issues and supporting operational tasks as required.
* Taking ownership of site performance, customer satisfaction, and sales results.
Must Haves
* 2–3 years’ experience in a customer-facing sales or customer service role.
* Proven ability to convert enquiries into sales (phone and in person).
* Strong IT skills, including CRM experience (HubSpot or similar).
* Excellent communication skills, especially over the phone.
* Ability to work independently in a standalone environment.
* Strong organisational skills and exceptional attention to detail.
* Self-motivated, proactive, and commercially minded.
* Full UK driving licence.
Nice to Haves
* Experience within storage, property, retail or hospitality sales.
* Familiarity with HubSpot CRM.
* Experience running a stand-alone site or working solo.
* Experience with facilities, health & safety or site security checks.
* Background in roles with upselling or cross-selling targets.
* Prior experience dealing with multi-site enquiries or centralised sales functions.
* Confidence suggesting improvements or contributing to site performance.
* Strong administrative experience and comfortable handling customer documentation.
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.
We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion