Role Overview Vision Express is looking for a skilled and proactive IT Systems Engineer to take the lead on key technical projects across the business. In this hybrid role based in Nottingham, you'll work closely with stakeholders to manage and deliver impactful IT initiatives, ensuring seamless collaboration and successful project outcomes. Who Are We? We’re Vision Express - with over 550 stores across the UK and Ireland, we offer a variety of working environments, from vibrant city centre flagships to charming village stores and scenic coastal locations. We’re proud to be part of the EssilorLuxottica family - the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. Our portfolio includes iconic brands such as Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, alongside over 20 prestigious licensed brands. Who Is the Perfect Candidate? Role The ideal candidate will be a skilled IT professional seeking a dynamic, fast-paced role within an organisation that offer opportunities for career advancement, they will need to have strong experience across both Linux/Unix (RedHat, SUSE, Oracle) and Windows Server environments. They’ll be confident in: Server installation, configuration, and administration Scripting (PowerShell, Bash), CRON jobs, and automation System patching, updates, and software deployment Storage management (NetApp), snapshots, replication, and recovery Communicating with stakeholders of all levels across the business. Networking fundamentals including OSI model, IPv4, routing, VPN, and firewall administration Managing server room facilities and supporting datacentre migrations Ensuring security and compliance across systems and user accounts Understanding enterprise infrastructure services and core protocols Key Responsibilities Provide 2nd and 3rd Line IT support, ensuring timely resolution and escalation of incidents. Support and maintain physical and virtual infrastructure, including servers, operating systems, networking, cloud platforms, and security systems. Respond to system alerts and manage support tickets in accordance with SLAs and KPIs. Act as an escalation point for technical issues from support teams and liaise with third-party vendors as needed. Perform daily operational tasks such as system monitoring, backups, and endpoint security management. Participate in out-of-hours maintenance and project work to minimize business disruption. Maintain accurate documentation and follow change management procedures. Benefits Of Working For Vision Express Competitive pension scheme Life assurance Free annual eyewear from day one Free parking at our Ruddington head office Opportunities to support the OneSight EssilorLuxottica Foundation Friends & family discounts Employee Assistance Programme offering confidential support 33 days annual leave (increasing with service), with the option to buy or sell holiday Flexible health benefits including Health Cash Plan, Critical Illness Cover, Dental Plan, and more Access to internal communities for collaboration and knowledge sharing Lifestyle benefits such as Gymflex, Dining Cards, Discounted Travel Insurance, Experience Days, and Cycle to Work Scheme …and much more!